Customer service Work, Jobs in King's Lynn, Nfk (with Salaries)

Customer Experience Advisor
Freebridge Community Housing —King's Lynn
- £30,913 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Receptionist/Administrator
Chestnuts Residential Homes —Wisbech
- £12.70 - £13.50 an hour
- Part-time
- Care experience
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
2d
Business Administration/Customer Service
Able Cleaning and Hygiene Supplies —Watton
- £16,250 - £18,750 a year
- Part-time
- Microsoft Excel
- Accounting
- In-person
- Free parking
- Profit sharing
Quick apply
3d
Receptionist
Athena Care Homes —King's Lynn
- £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Referral programme
6h
Hotel Receptionist
The George Hotel —Swaffham
- £12.71 an hour
- Weekend availability
- Bilingual
- Hospitality
- Hotel
- Employee discount
Quick apply
6d
Sales Assistant
Poundland —King's Lynn
- £12.71 an hour
- Customer service
- Employee discount
8d
Business Administrator
Athena Care Homes —King's Lynn
- £13.80 an hour
- Weekend availability
- Nursing home
- Microsoft Office
- Administrative experience
- Referral programme
Short-term Temporary Team Member
NEXT —King's Lynn
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
10d
Customer Operations Adviser (Transition Team)
CITB —King's Lynn
- £25,586 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Tesco Travel Money Advisor
Travelex —Wisbech
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
10d
Casual Sales Assistant
Sports Direct —King's Lynn
- Part-time
- Sales
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
3d
Customer Service Representative
HSBC Global Services Limited —Spalding
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Customer Service Assistant
Shell Barton Mills —King's Lynn
- From £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
6d
Customer Team Member
Co-op —Snettisham
- £13.04 an hour
- Temporary
- Bakery
- Store discount
- Employee discount
6h
Customer Co-ordinator
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
6d
Customer Sales and Service Advisor
Fresh Motors —Thetford
- £25,000 - £45,000 a year
- Full-time
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
3d
Sales Assistant
Jollyes Pets —King's Lynn
- £8.43 - £12.71 an hour
- Part-time
Quick apply
7d
Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Part-time Homewares Sales Advisor - Fakenham
WJ Aldiss Ltd —Fakenham
- £12.71 an hour
- Part-time
- Customer service
- English
- In-person
- Store discount
- Employee discount
Quick apply
11d

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customer service jobs near king's lynn, nfk

Customer Experience Advisor

Freebridge Community Housing -
King's Lynn

Quick apply

Job details

Full-time
£30,913 a year
6 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Communication skills

Full job description

Join us as a Customer Experience Advisor - where every interaction matters. As the voice and face of Freebridge, you'll be the champion our customers deserve; taking ownership of every enquiry, exceeding expectations, and delivering a consistently outstanding service that makes a real difference to the people and communities we serve.

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We have had numerous achievements, including delivering our customers’ promises and improving homes inline with the Decent Home Standards, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

Requirements

Outline of key responsibilities...

Customer Experience: Take responsibility for truly listening to what customers want and need in every interaction, working autonomously within an agreed framework to meet those needs and deliver an exceptional experience. Actively seek and value customer feedback at every opportunity, taking ownership of passing this on to help continually develop and improve our services
Customer Service: Demonstrate the principles of fairness, transparency, dignity, and respect in every customer interaction, ensuring every person feels heard, valued, and supported
Service Delivery: Ensure the timely and compliant delivery of all activities, processing data accurately and recording all interactions. Maintain an up-to-date understanding of processes, practices, and policies at all times
Support & Referral: Proactively identify and process handyperson and garden assistance scheme applications. Act sensitively on any concerns raised about customers by completing safeguarding reports, SNQR and Cause for Concern alerts, support assessments and referrals, and administering crisis aid where required
Housing Advice, Signposting & Tenancy Administration: Provide housing options advice, carry out tenancy audits, and process mutual exchange and tenancy amendment applications, ensuring customers receive clear and accurate guidance throughout
Customer Enquiries & Feedback: Accurately triage complaints and antisocial behaviour reports, completing risk assessments as required. Process customer payments and manage outbound engagement and feedback surveying

We are looking for someone who has...

A basic knowledge of building and property components, and how they relate to the services we deliver to our customers
Proven experience of working with a diverse range of customers in a fast-paced environment, delivering a consistently high standard of service
Experience of diagnosing and triaging service requests, with the ability to capture, interpret, and act on information accurately and efficiently
Excellent communication and collaboration skills, with the ability to build effective relationships, inspire those around them, and work as part of a team to deliver outstanding outcomes
A natural problem-solving approach, with a positive, can-do attitude and the ability to get to the root cause of issues quickly and find practical, customer-focused solutions

Benefits

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

An Annual Salary of: £30,913.38
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme
Charitable Leave: One day per year to volunteer for a cause you care about
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure
Pension Scheme: A great pension scheme with generous employer contributions (up to 12%)

Diversity & Inclusion:

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Quick apply

Refine Your Search

customer service jobs in king's lynn, nfk

Customer Experience Advisor

Receptionist/Administrator

Business Administration/Customer Service

Receptionist

Hotel Receptionist

Sales Assistant

Business Administrator

Short-term Temporary Team Member

Customer Operations Adviser (Transition Team)

Tesco Travel Money Advisor

Casual Sales Assistant

Customer Co-ordinator - Fixed Term

Customer Service Representative

Customer Service Assistant

Customer Team Member

Customer Co-ordinator

Customer Sales and Service Advisor

Sales Assistant

Customer Experience Team Leader

Part-time Homewares Sales Advisor - Fakenham

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