Customer service manager Work, Jobs in Kings Heath, Wmd (with Salaries)

Digital Operations Manager
Martoccia Digital Services Ltd —Birmingham
- £58,586.00 - £74,472.53 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
21h
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Manager - West Midlands Area
Morrisons —Rubery
- Hospitality
- Team management
- Employee discount
Quick apply
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Operation Manager
MyLahore Birmingham —Birmingham
- £30,160 - £40,560 a year
- Full-time
- Customer service
- Leadership
- Restaurant
- Employee discount
Quick apply
3h
Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
Quick apply
8d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
9d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Counter Manager - Birmingham Fort Dunlop
Benefit Cosmetics UK —Birmingham
- Part-time
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Customer Services (Passenger Services) Team Leader - Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
1d
Chief Hospitality Uniforms & Guest Services Solutions Officer
Bordados Ochoa Hospitality Apparel Ltd —Birmingham
- £165,420 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
8d
Assistant Manager
Wickes —Birmingham
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Operations Manager
Advance Catering Group —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Head of Service – Housing Management
Birmingham City Council —Birmingham
- £66,627 - £85,845 a year
- Full-time
- No degree
2d
Assistant Manager
Starbucks —Birmingham
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management

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customer service manager jobs near kings heath, wmd

Digital Operations Manager

Martoccia Digital Services Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£58,586.00 - £74,472.53 a year
21 hours ago

Benefits

Health & wellbeing programme
Flexitime
Company pension
Work from home
Paid volunteer time
Sick pay

Qualifications

Microsoft Excel
Customer service
Project coordination
Administrative experience
Office experience

Full job description

About the Role:

Birmingham is rapidly becoming one of the UK’s most important hubs for digital services and operational innovation, and at Martoccia Digital Services Ltd, we are building a team that reflects that momentum.

We are looking for a Digital Operations Manager who can take ownership of service delivery, streamline internal processes, and ensure smooth day-to-day execution across our digital operations. This is not just a coordination role—you will be responsible for shaping how our services run, improving efficiency, and ensuring an excellent experience for both clients and internal teams.

You will act as the bridge between systems, people, and performance. You are someone who understands how operations, customer experience, and digital tools connect—and you know how to make them work better together.

Why Work With Us?

The Environment:
We are based in Birmingham’s professional business district, offering a modern and structured working environment where clarity, efficiency, and collaboration matter. We value a workplace that is organised, supportive, and focused on getting things done properly.

Operational Impact:
You will not be a small cog in a large machine. You will directly influence how our operations function, where improvements are made, and how services evolve over time.

Modern Working Style:
We operate with a hybrid model, combining in-office collaboration with flexible remote working. We prioritise outcomes over unnecessary processes and trust experienced professionals to manage their responsibilities effectively.

Growth Opportunity:
As the company expands, this role has a clear pathway toward Head of Operations or Senior Leadership positions, depending on performance and interest.

Key Responsibilities:

Operational Oversight:
Manage and coordinate daily digital operations, ensuring smooth service delivery and consistent performance across teams and systems.

Process Improvement:
Identify inefficiencies in workflows and implement practical improvements to increase speed, accuracy, and service quality.

Performance & Reporting:
Monitor KPIs and operational metrics, producing clear reports and insights for leadership decision-making.

Service Delivery Management:
Ensure high standards of customer and client service across all digital touchpoints, handling escalations where needed.

Cross-Team Coordination:
Work closely with internal teams and external partners to ensure alignment and timely execution of operational tasks.

Systems & Tools Management:
Support the use and improvement of digital platforms, CRM systems, and workflow tools to enhance efficiency.

What We Are Looking For:

Experience:
3–6+ years in operations, service delivery, project coordination, or digital operations roles.

Skillset:
Strong organisational ability with a structured, process-driven mindset and the ability to manage multiple priorities effectively.

Communication:
Clear and confident communicator who can work across teams and handle operational discussions professionally.

Technical Familiarity:
Comfortable using digital tools, CRM systems, reporting dashboards, or workflow management platforms.

Mindset:
You are practical, solutions-focused, and calm under pressure. You prefer improving systems rather than working around problems.

Pay: £58,586.00-£74,472.53 per year

Benefits:

Company pension
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Work from home

Work Location: Hybrid remote in Birmingham B3

Quick apply

Refine Your Search

customer service manager jobs in kings heath, wmd

Digital Operations Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Customer Relations Lead

Customer Relationship Manager

Customer Service Manager - West Midlands Area

Business Support Administration Manager

Operation Manager

Customer & Clientelling support Manager

Customer Service Manager - Pensions

Experienced Automotive Leader Required to Drive Growth at Established Dealership Group

Manager of Dedicated Implementations - EMEA

Counter Manager - Birmingham Fort Dunlop

Service Delivery Manager

Customer Services (Passenger Services) Team Leader - Birmingham Airport

Chief Hospitality Uniforms & Guest Services Solutions Officer

Assistant Manager

Operations Manager

Head of Service – Housing Management

Assistant Manager

Area Manager, Customer Fulfillment

I want to receive the latest job alerts for customer service manager in kings heath, wmd

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