Retail operations analyst Work, Jobs in Kings Heath, Wmd (with Salaries)

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
11d
Retail Operations Analyst
Im Beyonds Business and Creative Solutions —Birmingham
- £36,000 - £41,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- POS
Quick apply
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Service Request & Asset Mgmt. Analyst
Cadent Gas —Coventry
- £39,687 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Employee discount
12d
Management consultants and business analysts
SANDHU MEAT & POULTRY UK LTD —Wolverhampton
- £36,700 a year
- Full-time
- Business development
- No degree
- Organisational skills
Quick apply
6d
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Senior Credit Strategy Analyst
Secure Trust Bank —Solihull
- £62,000 a year
- Hybrid work
- No degree
- Annual leave
9d
Portfolio Benefits Lead
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- PMP
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
ServiceNow User Experience Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Senior Finance Analyst RtR
DHL Supply Chain —Coleshill
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Finance Analyst
LKQ Corporation —Tamworth
- Full-time
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme

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retail operations analyst jobs near kings heath, wmd

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Goldman Sachs -
Birmingham

Apply Now

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Data analysis skills
Performance management
Customer support
Training & development
Team motivation leadership
Banking

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT
We’re looking for an experienced contact centre team manager who has a passion for delivering exceptional customer service to join our growing customer support team. If you are highly skilled at motivating and developing front line customer support agents, we’d love to hear from you!

What you’ll do:

Lead, motivate & develop a team 12 – 15 customer support agents.
Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role.
Use data to understand agent level performance, identify trends and action plans to support improvements.
Identify opportunities to improve customer journeys, actively encouraging your team to do the same.
Provide inbound support and handle customer escalations when needed.
Embed advocacy for the consistent delivery of exceptional customer service across your team with intense focus on customer satisfaction/advocacy and professional customer support balanced with consistent achievement of standard business objectives
Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
Act as an escalation point for customer issues and complaints, providing hands-on assistance by taking over calls where necessary
Collaborate & support peers to ensure consistency in leadership across all front-line teams.
Take shared responsibility with the other team managers for real time operational performance, ensuring that service level targets are achieved as set by the business
Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well managed into the area.
Develop a deep understanding of day-to-day expectations of own role and that of direct reports.
Ensures agent and team controls are managed daily, weekly, and monthly whilst pro-actively logging and escalating any new issues or risks.

Skills

Previous experience of managing a contact centre team, preferably in Financial Services/Retail Banking or other customer facing regulated environment
Demonstrable experience in coaching teams to achieve expected KPI’s using recognised coaching models to achieve this.
Ability to create a positive team working environment that supports the retention & development of great customer service agents.
Strong understanding of contact centre metrics and proven track record of achieving these.
Ability to manage your own workload whilst balancing the needs of the customers and your team.
Excellent analytical & problem-solving skills. Ability to think creatively and change approaches to deliver better outcomes.
Ability to stay calm and focussed whilst delivering on multiple priorities.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAnalyst

OFFICE LOCATION(S)Birmingham

JOB FUNCTIONDigital Operations - Management

DIVISIONAsset & Wealth Management

Apply Now

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retail operations analyst jobs in kings heath, wmd

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Senior Customer Service Advisor