Technical support occupations Work, Jobs in Kings Heath, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
EO - Operational Service Manager Problem Analyst
Insolvency Service —Birmingham
- £30,000 - £34,252 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
4d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Support Technician Apprentice
QA Apprenticeships —Birmingham
- £19,000 - £25,000 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
5d
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
10d
Apprentice ICT Technician
Bishop Vesey's Grammar School —Sutton Coldfield
- £15,224.88 a year
- School
2d
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
11d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
8d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Support Technician
Keys Group —Halesowen
- £26,250 a year
- Monday to Friday
- SharePoint
- Communication skills
Quick apply
1d
Trust Senior ICT Technician
Prince Albert Community Trust —Birmingham
- £23,933 - £30,272 a year
- Maintenance
- English
- Leadership
- Employee discount
- Referral programme
Technical Support Engineer
Gallagher Group —Warwick
- CRM software
- Computer networking
- Communication skills
5d

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in kings heath, wmd

IT Service Desk Analyst

2nd Line Support Engineer- Permanent

EO - Operational Service Manager Problem Analyst

ICT Support Analyst - Birmingham

Second Line IT Engineer

IT Technical Support (1st Line)

2nd Line Technical Support – Infrastructure

IT Support Technician Apprentice

IT Service Analyst

IT Field Service Engineer

IT Field Engineer - Birmingham

Apprentice ICT Technician

Service Desk - Linux & MacOS

IT Junior

IT Field Service Engineer

IT Support Apprentice

2nd Line Help/Service desk Engineer

IT Support Technician

Trust Senior ICT Technician

Technical Support Engineer

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