Customer solutions specialist Work, Jobs in Kingsley, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
8d
Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
CRM (HubSpot) & Business Systems Specialist
Speedy Freight —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
5d
CMS Website Specialist
Booking Experts —Chester
- Hybrid work
- Customer service
- Communication skills
- HTML
- Annual leave
Technical Sales Surveyor Heritage Joinery Restoration
Joinery & Heritage Craftsmen Ltd —Manchester
- £55,000 - £120,000 a year
- Full-time
- Up to 50% travel
- Sales
- Customer service
- Work from home
Quick apply
Sales and Marketing Executive
IS Group —Flint
- £28,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
11d
Customer Service Specialist
EMR UK —Warrington
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
9d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Customer Service Specialist
Zoll Medical Corporation —Runcorn
- Oracle
- Customer service
- English
IT Support Specialist - (MSP)
Equasys —Warrington
- £32,000 - £37,000 a year
- Full-time
- Azure
- Windows
- Driving
- Free parking
- Sick pay
Quick apply
Service Co-ordinator
Endress+Hauser UK —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Customer Success Executive
SunbeltRentals —Warrington
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
12d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
Junior Onboarding & Implementation Specialist
Booking Experts —Chester
- Hybrid work
- Analysis skills
- APIs
- Communication skills
- Annual leave
Senior Regulatory Specialist
Ecolab Inc. —Northwich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

customer solutions specialist jobs in kingsley, chs

First Line Technical Support

IT Client Support Specialist

Customer Service Specialist

Divisonal Planner

CRM (HubSpot) & Business Systems Specialist

CMS Website Specialist

Technical Sales Surveyor Heritage Joinery Restoration

Sales and Marketing Executive

Customer Service Specialist

Specialist Customer Care

Customer Service Advisor

Customer Service Specialist

IT Support Specialist - (MSP)

Service Co-ordinator

Stakeholder and Communications Officer

Customer Success Executive

Head of CRM & Loyalty

Senior IT Support Specialist / Solutions Engineer

Junior Onboarding & Implementation Specialist

Senior Regulatory Specialist

I want to receive the latest job alerts for customer solutions specialist in kingsley, chs

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