Excellence program manager Work, Jobs in Kingsnorth, Ken (with Salaries)

Retail Excellence Program Manager
Watchfinder —West Malling
- Full-time
- Microsoft Powerpoint
- Training & development
- Communication skills
Restaurant Manager
The Yew Tree Inn —Maidstone
- £36,000 a year
- Full-time
- Bar
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
Shift Manager
Five Guys —Chatham
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Health, Safety and Environmental Manager
Carter Security Limited —Basildon
- £35,000 - £45,000 a year
- Full-time
- In-person
- Health & wellbeing programme
Quick apply
Land Surveyor
SOCOTEC UK & Ireland —Snodland
- £28,598.98 - £42,000.00 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Employee assistance programme
- Employee discount
Quick apply
Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
11d
Head of Credit Hire
The Granite Group —Sevenoaks
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
Business Development Manager - Asbestos
SOCOTEC UK & Ireland —Romford
- Full-time
- Remote
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Planner
McCann —Brentwood
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Hire Controller
Wernick Hire —Borough of Dartford
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Annual leave
Quick apply
Sr. HR Business Partner
Amazon UK Services Ltd. —Tilbury
- Full-time
- English
- Master's degree
- Bachelor's degree
Marketing Executive (Poland Focus)
Moove Lubricants —Gravesend
- Weekend availability
- Marketing
- Social media management
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
4d
Pump Validation Engineer
PHINIA —Gillingham
- Full-time
- Continuous improvement
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Basildon
- Weekend availability
- English
- Master's degree
- Bachelor's degree
Shift Manager
Five Guys UK —Canterbury
- £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Management Trainee- Bluewater
Schuh —Greenhithe
- Full-time
- Customer service
- Supervising experience
- Recruiting
- Relocation assistance
- Employee assistance programme
8d
Regional Manager
SOCOTEC UK & Ireland —Hatfield Peverel
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Accounts Payable Manager
Wernick Group Limited —Wickford
- Full-time
- Analysis skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
12d
Divisional HR Manager
HandPickedHotels —Sevenoaks District
- Hospitality
- Hotel
- Continuous improvement
- Employee assistance programme
Store Manager
Starbucks —Brentwood
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme

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Retail Excellence Program Manager

Watchfinder -
West Malling

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Programme management
Stakeholder collaboration
Stakeholder liaison
Process improvement
Stakeholder coordination
Change leadership
Project management methodology
Training & development
Root cause analysis
Cross-functional collaboration
Project management experience
Communication skills
Cross-functional communication
Time management
Stakeholder management

Full job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

How will you make an impact?

The Retail Excellence Program Manager is responsible for designing, leading, and embedding Watchfinder's Retail Excellence framework across the business. Acting as a strategic program lead, this role will drive the development and execution of key retail initiatives that enhance operational excellence, elevate the customer experience, and support the company's commercial objectives.

Working cross-functionally with headquarters functions and market teams, the Retail Excellence Program Manager will establish robust governance, oversee a portfolio of strategic retail projects, and ensure the successful delivery of the retail roadmap. The role requires a strong combination of program management, stakeholder engagement, and operational expertise to deliver sustainable improvements across retail operations while fostering alignment, consistency, and best practice throughout the organization.

Retail Program and Framework Development and Management:

Design a structure and governance for a Retail Program management, applying adequate program management components and best practices such as governance, meeting cadences, stakeholder map and project pipeline
Develop a comprehensive Retail Excellence initiatives pipeline aligned with Watchfinder’s commercial objectives and driven by the identification of key areas for improvement in retail operations, customer experience, and project management
Manage the Retail Program, its project pipeline, prioritisation, escalations and risk & progress reporting in appropriate forums – e.g. steering committee

Retail Projects:

Lead and manage projects related to Retail, such as new store openings, store renovations, new process or technology implementations
Oversee the successful delivery of projects, ensuring alignment with business priorities and expected outcomes
Partner cross-functionally with HR to define and design the boutique organization and compensation
Partner cross-functionally with the commercial performance manager, the merchandiser and the data team to deliver retail and merchandising performance dashboard
Support to Director of commercial operations and CCO for any other project requests

Customer Experience and Retail Operations:

Champion a customer-centric approach, focusing on creating and elevating an end-to-end customer journey integrates all Watchfinder customer transaction journeys (part-exchange, instant purchasing, omnichannel etc.)
Explore the implementation of methodologies to measure and improve overall customer satisfaction – specifically in retail
Partner with L&D and retail to develop training programs and their delivery approach for retail staff on operational procedures, product knowledge, sales techniques, and customer service excellence
Partner with other functions and markets to ensure adequate implementation of new guidelines and framework (Sales operations, visual merchandising, marketing)

How will you experience success with us?

Minimum 3-year of experience in project management or operations consulting
Experience in retail industry is a plus
Strong stakeholder management and communication skills in a matrix environment
Knowledge of Project Management methodology
Ability to plan and prioritise multiple activities and juggle prioritise effectively
Exceptional time management and organisation skills
Proactive mindset
Excellent communication and influencing skills with the ability to interact at all levels of seniority
Problem solver: can provide solutions when problems arise and seek to understand the root cause of the problem to implement long term solutions
Strong PowerPoint and Excel skills

How do we keep you smiling?

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to gain experience and gain further opportunities in the future.

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Recognizing we are all different, if you need us to adapt the process, please get in touch via [email protected] .

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with the Senior Manager Commercial Operations to understand your skills and experience in more detail.

3 rd Stage – Video / in-person case interview with Senior Manager Commercial Operations.

4 th Stage – Video / in-person interview with the Director of Commercial Operations & HRBP for the area.

Apply Now

Refine Your Search

excellence program manager jobs in kingsnorth, ken

Retail Excellence Program Manager

Restaurant Manager

Shift Manager

Health, Safety and Environmental Manager

Land Surveyor

Head of Branch

Head of Credit Hire

Business Development Manager - Asbestos

Planner

Hire Controller

Sr. HR Business Partner

Marketing Executive (Poland Focus)

Pump Validation Engineer

Delivery Partner Manager, UKIE DPM

Shift Manager

Management Trainee- Bluewater

Regional Manager

Accounts Payable Manager

Divisional HR Manager

Store Manager

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