Director of customer service Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
6d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
13d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Studio Director
The Proud Project —Chiswick
- From £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Business development
- Recruiting
- Sick pay
Quick apply
9d
Digital /E-commerce Transformation Director - Contract role
Project Blackbook —London
- £500 - £800 a day
- Hybrid work
Quick apply
9d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- In-person
- Annual leave
Quick apply
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Customer Experience Director
JLL —London
- Agile
- IT
- Communication skills
Race Director
Daytona Motorsport —Esher
- £11.25 - £14.75 an hour
- Weekend availability
- Customer service
- Computer literacy
- Public speaking
Quick apply
13h
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Innovation & Range
Tails.com —Richmond
- Hybrid work
- Continuous improvement
- Annual leave
9h
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
8d
Commercial Director
Canvas Offices —London
- £120,000 - £130,000 a year
- Hybrid work
- Sales
- Leadership
Head of Global Customer Product
Dr. Martens —London
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Annual leave
Quick apply
Client Services Director
s360 Digital UK —London
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Leadership
- Health & wellbeing programme
- Relocation assistance
Quick apply

I want to receive the latest job alerts for director of customer service in kingston upon thames, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer service jobs near kingston upon thames, gtl

Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

Refine Your Search

director of customer service jobs in kingston upon thames, gtl

Head of Customer Experience

Head of Customer Excellence (FTC)

Head of Customer Experience

Head of Customer Value

Head of Affordable Housing

Head of Client Services

Director, Customer Success – KFC Europe

D2C Head of Customer Experience

Studio Director

Digital /E-commerce Transformation Director - Contract role

Head of Claims

Director of Customer Success

Customer Experience Director

Race Director

Head of Operations

Head of Innovation & Range

Research Manager/Associate Director - Client Success - Channel Performance

Commercial Director

Head of Global Customer Product

Client Services Director

I want to receive the latest job alerts for director of customer service in kingston upon thames, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected