Call center manager Work, Jobs in Kingston Upon Thames (with Salaries)

Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
UK Sales Manager for Children's Online Courses (Remote)
Kodland —London
- £1,100 - £1,900 a month
- Weekend availability
- Remote
- Sales
- Customer service
- English
Quick apply
14d
Kenyon International Call Centre (KICC) Manager
TrustFlight —St. Helier
- Weekend availability
- Spanish
- Travel
- Contracts
Quick apply
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
1d
Team Leader, Global Contact Centre
Dorchester Collection —London
- Management
- Customer service
- English
- Referral programme
5d
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Customer Support Team Lead
Zego —London
- Full-time
- Hybrid work
- Mentoring
Quick apply
4d
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Outbound Sales Manager
Funding Circle —London
- Full-time
- Hybrid work
- Leadership
Quick apply
Principal Product Marketing Manager - Contact Centre/CCaaS
Sprinklr —London
- Full-time
- Sales
- Customer service
- Product management
- Annual leave
Lead Generator - B2B Sales
SwiftSwitch —London
- Sales
- Customer service
- Gym membership
Quick apply
11d
Telesales Manager
Tiny House Pro limited —Potters Bar
- £12.71 an hour
- Overtime
- CRM software
- Sales
- Social media management
- Free parking
Quick apply
12d
Cold Calling Team Director
iSpeedToLead —London
- Full-time
- Remote
- English
- Analysis skills
Quick apply
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
Lead Generation and Telemarketing Apprentice
LSEC —London
- £17,990 - £18,586 a year
- University
- Annual leave
- Employee assistance programme
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Senior Director of Collector Relations, Europe
Fanatics Collectibles —London
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Quick apply

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call center manager jobs near kingston upon thames

Customer Service Excellence – Contact Centre Consultant Manager

Pwc UK -
London

Apply Now

Job details

Full-time

Qualifications

Customer service
Business processes
Business development

Full job description

About the role At PwC, our Customer and Service Excellence team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including contact centre transformation, customer operations, service excellence, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited to a strong consulting Manager who can work across sectors, quickly understand different client contexts, and bring structure, insight and momentum to complex contact centre and customer operations challenges.

As a Manager, you will lead contact centre and customer operations engagements, managing workstreams, client relationships, and coaching junior team members while ensuring high-quality delivery. You will help clients identify challenges and opportunities, design practical solutions, and support change across customer operations through analysis, workshops, recommendations, and client-ready deliverables.

You will also contribute to practice growth through business development, thought leadership, and proposition development, working closely with teams across PwC. The role requires inclusive leadership, professional judgement, and a commitment to demonstrating PwC’s values in all client and stakeholder interactions.

What your days will look like:

Lead workstreams or small project teams across contact centre and customer operations transformation engagements.
Analyse client challenges across service, contact centre and customer operations, identifying opportunities to improve customer outcomes, operational effectiveness, cost efficiency and employee experience.
Support the design and delivery of solutions across areas such as contact centre strategy, service operating models, workforce optimisation, channel shift, process improvement, digital service, automation, AI and technology-enabled change.
Produce high-quality client deliverables, including presentations, analysis, business cases, operating model designs, roadmaps, solution options, proposal responses and implementation plans.
Coach, develop and review the work of junior team members, helping them build consulting skills and contact centre transformation knowledge.
Contribute to business development activity, including proposals, credentials, client conversations and proposition development.
Build your knowledge of customer service and contact centre trends, including digital channels, workforce management, data, automation, AI and emerging technologies.
Uphold PwC’s standards for quality, risk management, independence, professional conduct and client delivery.

This role is for you if:

Experience delivering customer-led transformation work across one or more areas of contact centre transformation, customer operations, service excellence, customer experience, operating model design, process improvement, digital enablement or technology-enabled change.
A strong background within the consulting industry is essential, demonstrating skills such as problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning.
Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive and inclusive team environment.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Apply Now

Refine Your Search

call center manager jobs in kingston upon thames

Customer Service Excellence – Contact Centre Consultant Manager

UK Sales Manager for Children's Online Courses (Remote)

Kenyon International Call Centre (KICC) Manager

Call Centre Manager

Contact Centre Operations Manager

Team Leader, Global Contact Centre

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Contact Centre Team Leader

Sales Lead - Outbound Contact Centre

Customer Support Team Lead

Inside Sales Account Manager

Outbound Sales Manager

Principal Product Marketing Manager - Contact Centre/CCaaS

Lead Generator - B2B Sales

Telesales Manager

Cold Calling Team Director

Sales Manager

Lead Generation and Telemarketing Apprentice

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

Senior Director of Collector Relations, Europe

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