Customer experience associate Work, Jobs in Kingswinford, Sts (with Salaries)

Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
8d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
4d
Sales Associate
NEXT —Birmingham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Customer Service Associate
Soon As Solutions Ltd —Tamworth
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
4d
Sales Associate
Sunglass Hut —Birmingham
Sales Associate
School of Coding —Birmingham
- Up to £25,000 a year
- Full-time
- Sales
- Customer service
- AI
- Employee assistance programme
- Employee discount
Quick apply
2d
Sales Associate
LEGO —Birmingham
- Annual leave
- Employee discount
11d
Assessment Administrator
RICS —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Seasonal Sales Associate
Under Armour —Norton Canes
- £12.75 - £14.03 an hour
- Part-time
- English
- Communication skills
- Employee discount
- Flexible schedule
9d
Retail Sales Advisor - Tamworth
Oak Furnitureland —Tamworth
- £47,299 - £52,113 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Retail Sales Assistant
Sapphire Retail International Limited —Birmingham
- Up to £12.71 an hour
- Customer service
- Merchandising
- Basic maths
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
Quick apply
Professional Services Associate
ZEISS Group —Birmingham
- Full-time
- Public speaking
- Travel
- Communication skills
- Annual leave
- Employee discount
Assistant Store Manager
Footasylum —Birmingham
- Organisational skills
- Communication skills
Leasing Associate
Moda Living —Birmingham
- £25,500 - £27,500 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Business Development Associate
MIKO —Birmingham
- Sales
- Marketing
- Master's degree
Quick apply
CX Team Member
Foot Locker —Birmingham
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
3d
Brand Representative - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £10.85 an hour
- Organisational skills
- Store discount
- Employee discount

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customer experience associate jobs near kingswinford, sts

Helpdesk Engineer

Serveline Ltd
Stourbridge

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
8 days ago

Benefits

Free parking
Flexitime
Company pension
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
Azure
Customer service
GCSE
Disaster recovery
Windows
Sonicwall
Firewall
DHCP
VoIP
CompTIA Network+
IT support
DNS
SharePoint
IT
TCP/IP
CompTIA Security+
Communication skills
CompTIA A+
Intune
Help desk

Full job description

Department:

Helpdesk

Location:

Serveline – Kinver Office

Salary:

£25,000 - £30,00.00 p.a (BOE)

Hours:

37.5 Per Week – ROTA (1 Hour Lunch)

Contract Type:

Full Time, Permanent

Reporting To:

Helpdesk Manager

Engineer Level:

1st Line

Role Overview

Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment.

The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies

Key Responsibilities

· Provide first and second-line technical support via phone, email, and remote support tools

· Manage and progress support tickets within agreed service levels and priorities

· Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services

· Escalate complex or high-priority issues to senior engineers where required

· Configure and deploy laptops, desktops, and mobile devices

· Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID

· Assist with onboarding new customers and user setups

· Maintain accurate documentation and ticket updates

· Support cyber security best practices and follow company procedures

· Participating in customer projects, installations, and system upgrades where required

· Deliver excellent customer service and maintain professional communication at all times

Skills & Knowledge

· Previous experience working within an IT support or helpdesk environment

· Good understanding of Microsoft Windows operating systems

· Experience supporting Microsoft 365 environments

· Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi

· Experience using remote support and ticketing systems

· Strong troubleshooting and problem-solving skills

· Ability to prioritise workload and manage multiple tickets effectively

· Good written and verbal communication skills

· Understanding of cyber security best practices

Desirable Skills

· Experience working within an MSP environment

· Knowledge of Microsoft Intune and Entra ID

· Experience with VoIP systems

· Knowledge of Halo PSA ticketing systems

· Knowledge of Hudu Documentation

· Understanding of backup and disaster recovery solutions

· Exposure to networking hardware such as switches, firewalls, and access points

· Knowledge of remote monitoring and management platforms

Personal Qualities

· Friendly and approachable

· Reliable and punctual

· Positive attitude towards learning

· Professional manner when speaking with customers

· Patient and calm under pressure

· Motivated and eager to develop technical skills

· Honest and trustworthy

Benefits

· Ongoing training and development opportunities

· Exposure to wide range of technologies and environments

· Career progression opportunities within the business

· Performance rewards/bonuses

· Company pension scheme

· Holiday entitlement in line with company policy – awarded more holiday after serving time at Serveline.

Entry Requirements

· GCSE Grade 4/C or above in English and Maths preferred

· GCSE Grade 4/C or above in ICT

· Full UK driving license beneficial but not essential

· Minimum 1 year experience in IT helpdesk or technician (not essential)

· Basic IT knowledge and confidence using computers

· A genuine interest in pursuing a career within IT support

· Previous customer service experience

Recommended Certifications

Whilst not essential, the following certifications would be advantageous:

Microsoft:

· Microsoft 365 Certified: Fundamentals (MS-900)

· Microsoft Certified: Azure Fundamentals (AZ-900)

· Microsoft 365 Endpoint Administrator Associate (MD-102)

CompTIA:

· CompTIA A+

· CompTIA Network+

· CompTIA Security+

Vendor Certifications (Desirable)

· SonicWall

· Ubiquiti

· 3CX

· HPE/Aruba

Working Hours

Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am – 4:30pm, 8:30am – 5:00pm and 9am – 5:30pm.

We do offer flexible working arrangements based on successful completion of the probationary and initial training period.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Flexitime
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in kingswinford, sts

Helpdesk Engineer

Assessment Coordinator

Sales Associate

Customer Service Associate

Sales Associate

Sales Associate

Sales Associate

Assessment Administrator

JUNIOR SALES ADVISOR

Seasonal Sales Associate

Retail Sales Advisor - Tamworth

Retail Sales Assistant

Junior Commercial Advisor

Professional Services Associate

Assistant Store Manager

Leasing Associate

JUNIOR SALES CONSULTANT

Business Development Associate

CX Team Member

Brand Representative - Bullring, Hollister

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