At Eposbuddy, we're not just changing the way businesses handle EPOS—we're transforming customer experiences and empowering business owners through next-level tech solutions. We are the UK first company to integrate Meta into Epos and expecting the company to explode in the next 24 months with keen interest from people like the Telegraph. As we continue to grow, we're on the hunt for an Assistant Customer & Technical Support Manager to join our dynamic team and help us deliver exceptional support to our amazing clients across the UK.
If you're passionate about tech, love problem-solving, and thrive in a fast-paced environment, keep reading...
What You'll Be Doing
As our Assistant Customer & Technical Support Manager, you'll play a key role in delivering exceptional service and technical support across our EPOS systems. Your mission is to ensure every customer interaction is seamless, knowledgeable, and downright impressive.
Main Responsibilities
- Be the tech-savvy hero in our support team—providing friendly, professional assistance across ticketing, email, and phone.
- Help guide customers through system use with patience, clarity, and confidence.
- Troubleshoot and record hardware/software faults—create helpful documentation to support technician learning.
- Test and troubleshoot our Android app, networks, and connected hardware.
- Perform quality checks on technicians’ work and support service improvement.
- Keep stock levels in check and report shortages before they become problems.
- Escalate customer complaints with empathy and find win-win solutions.
- Collaborate with product teams to support new developments and updates.
- Help us develop our systems and support functions into a well-oiled machine, able to cope with the extreme demand coming from new customers.
- Keep your finger on the pulse—stay ahead of EPOS tech trends and innovations.
- Rotational on-call responsibility.
- On-site installations as required.
Your Skills & Experience
We’re looking for someone who’s equal parts techie and people person:
Technical Know-How
- Advanced skills in MS Excel, Word, PowerPoint
- Confident with file types: .txt, .CSV, .XML, Excel
- Able to install/support Windows, Android, Mac systems
- Strong understanding of networks, TCP/IP, VPNs, and port forwarding
- Ability to debug networks and apps with precision
- Familiar with Salesforce ticketing systems (or similar CRMs)
People & Customer Skills
- A genuine passion for excellent customer service
- Calm under pressure – thrives in busy, high-energy environments
- Excellent verbal & written communication skills
- Experience following relevant policies, regulations, and safe practices
- A collaborative team player with a proactive attitude
Room to Grow at Eposbuddy
We know that no one ever ticks every single box on a job description. And that’s totally fine! If you’re excited by this role and think you have the skills and passion to make it your own—we’d still love to hear from you.
We’re all about learning and growth here at Eposbuddy. So, if you bring the right attitude, we’ll bring the support to help you level up your career with us.
Why Join Us?
- Be part of a fast-growing, innovative tech company.
- Work alongside passionate, friendly teammates.
- Gain experience across customer support, tech development, and product testing.
- Opportunity to grow.
Please note: We are unable to accept applications from recruitment agencies or candidates who require visa sponsorship - you must have the right to work within the UK. We appreciate your understanding.
Job Types: Full-time, Permanent
Pay: £30,500.00-£32,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have access to a vehicle?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
