Customer experience specialist Work, Jobs in Kirkcaldy Central, Fif (with Salaries)

Care Navigator/Administrator
NHS Scotland —Kirkcaldy
- Full-time
- Customer service
- Front desk
- IT
- Annual leave
14d
Customer Service Specialist
Vegware —Edinburgh
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Flexible schedule
Quick apply
4d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
9h
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
13d
Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
13d
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Sales
- Master's degree
- Project management
1d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Retail security officer
Bardwood —Kirkcaldy
- £13.58 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply
Register Your Interest Facilities Services Opportunities Various Locations!
Sodexo —Edinburgh
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
Quick apply
11d
Car Rental Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Temporary Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Senior Finance Assistant - CG2217SX
University of St Andrews —St. Andrews
- £27,319 - £31,236 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
7d
Compliance & Performance Manager
Equans —Edinburgh
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Edinburgh
- Temporary
- Customer service
Enterprise Application Specialist (HR) - AD2469
University of St Andrews —St. Andrews
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- University
- Free parking
- Annual leave
7d
Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount

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Care Navigator/Administrator

NHS Scotland -
Kirkcaldy

Apply Now

Job details

Permanent | Full-time
14 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Front desk
IT
Communication skills

Full job description

Care Navigator / Administrator

Full-time - Permanent

See Hours below

Working Hours 37.5 hours per week.

The successful candidate will work 7.5 hours per day, Monday to Friday. Shifts will be scheduled between Practice opening hours of 08:00 and 18:00 and may vary according to service requirements.

Are you a confident communicator with excellent customer service skills and a passion for helping people?

Path House Medical Practice is looking for an enthusiastic and motivated Care Navigator to join our friendly and supportive team. Serving approximately 17,300 patients, we are a busy, forward thinking practice committed to delivering high quality patient care.

About the Role

A Care Navigator is the vital first point of contact for patients accessing our services. Working in a fast paced environment you will help patients access the right care, from the right person, at the right time.

Please note that a significant proportion of this role involves telephone work. Successful candidates will spend much of their working day answering a high volume of patient calls, assessing patients needs, booking appointments and ensuring patients are directed to the most appropriate member of the healthcare team.

Applicants should be confident communicators with an excellent telephone manner and the ability to remain professional, compassionate and efficient in a busy environment.

The role requires excellent communication skills, empathy, sound judgement and the ability to maintain strict confidentiality.

Key Responsibilities

Answering and managing incoming patient calls
Booking, rearranging and cancelling appointments over the phone using clinical software
Greeting and booking in patients at reception
Booking, rearranging and cancelling appointments using clinical software
Assessing patient needs and signposting to the most appropriate clinician or service
Processing repeat prescription requests

About You

You will:

Have an excellent telephone manner and strong customer service skills
Enjoy communicating with people and be comfortable spending much of the day on the telephone
Demonstrate empathy, professionalism and discretion
Be able to work calmly and effectively in a busy environment
Have good IT skills and the ability to learn specialist GP systems
Work well both independently and as part of a team Experience in a healthcare, reception, customer service or administrative role would be advantageous but is not essential.

Experience of EMIS and Docman would be beneficial, although full training will be provided.

What We Offer

A supportive and friendly team environment

· NHS Pension Scheme · Generous annual leave entitlement

The opportunity to make a real difference to patient care within your local community

Please forward your CV along with covering letter to:

Karen Ritchie, Assistant Practice Manager

Path House Medical Practice

7 Nether Street

Kirkcaldy, KY1 2PG

[email protected]

Closing Date: Friday 21st August 2026

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Apply Now

Refine Your Search

customer experience specialist jobs in kirkcaldy central, fif

Care Navigator/Administrator

Customer Service Specialist

Customer Service Representative

Investigations Operations Leader

Absence Management Officer – UK & Ireland

KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes

CRM - Senior CRM & Loyalty Manager

Retail security officer

Register Your Interest Facilities Services Opportunities Various Locations!

Car Rental Agent

Guest Experience Specialist

Temporary Sales Assistant - UNIQLO Princes Street

Customer Experience Specialist, Sales - Edinburgh

Contact Centre Team Leader – Full Time

Senior Finance Assistant - CG2217SX

Compliance & Performance Manager

Customer Support Exec. (B2B SaaS)

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Enterprise Application Specialist (HR) - AD2469

Returns Specialist

I want to receive the latest job alerts for customer experience specialist in kirkcaldy central, fif

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