Housing advice manager Work, Jobs in Kirklees, Wyk (with Salaries)

Assistant Income Officer
Great Places Housing Association —Manchester
- £29,833 - £31,403 a year
- Full-time
- Customer service
- Computer literacy
- Travel
- Annual leave
12d
Housing Solutions Apprentice x2 - Advice & Assessment
Kirklees Council —Kirklees
- Full-time
- Customer service
- Travel
19h
Housing Advice Manager
Tameside Council —Tameside
- £51,356 - £52,413 a year
- Call to connect
- English
- Team management
- Conflict management
3d
Regional Support Manager
Anchor —Leeds
- £54,916 a year
- Team management
- Travel
- Organisational skills
- Employee discount
3d
Community Programmes Manager - Employment and Skills
Newground Together —Elland
- £50,636 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Budgeting
- Leadership
- Annual leave
Quick apply
11d
Senior Housing Support Coordinator - Domestic Abuse
Connect Housing Association Ltd. —Dewsbury
- £34,033 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Planning and Enabling Manager
Homes England —Leeds
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Housing and Registered Care Manager
Langley Trust —Wakefield
- £44,585 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Property and Facilities Programme Manager
Rotherham Metropolitan Borough Council —Rotherham
- £58,165 - £62,094 a year
- Full-time
- Continuous improvement
- Communication skills
7d
Income and Advice Support Officer
Yorkshire Housing —Leeds
- £28,978.63 a year
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
3d
Commissioning Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
13d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Dukinfield
- £27,207 - £30,753 a year
- Full-time
- Customer service
- Organisational skills
- Sick pay
Finds Specialist/ Senior Finds Specialist (Roman Pottery)
Headland Archaeology —Cleckheaton
- £32,488 - £39,290 a year
- Full-time
- Hybrid work
- Writing skills
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
21h
Paralegal - Housing Litigation
Brabners —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
13h
Community Engagement Officer
Rotherfed —Rotherham
- £26,363 a year
- Full-time
- In-person
Quick apply
Assistant Director - Family Help
Oldham Council —Oldham
- £85,956 - £96,006 a year
- Annual leave
- Employee discount
18h
Employee Relations Specialist
hireful —Bradford
- £40,000 a year
- Hybrid work
- Human resources
- Training & development
- Leadership
Quick apply
12d
Occupational Therapy Assistant
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Weekend availability
- Case management
- Annual leave
10d
Geophysics Manager
Headland Archaeology —Cleckheaton
- £43,782 - £53,638 a year
- Full-time
- Hybrid work
- Writing skills
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations Specialist
ACCENT housing —Bradford
- £39,735 a year
- Full-time
- Hybrid work
- Training & development
- Annual leave
- Employee discount
Quick apply
12d

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housing advice manager jobs near kirklees, wyk

Assistant Income Officer

Great Places Housing Association -
Manchester

Apply Now

Job details

Full-time
£29,833 - £31,403 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Customer service
Computer literacy
Microsoft Office Suite
Arrears management
Account escalation for debt management
Tenancy sustainment support
Rent arrears recovery in social housing
Communication skills

Full job description

The role

The Assistant Income Officer will support the delivery of an efficient, customer-focused income management service for Plumlife Homes. The postholder will assist with the recovery of rent, service charge, commercial, former tenant, cyclical and recharge debts, helping to achieve collection targets while maintaining tenancy sustainability and supporting residents who may be experiencing financial difficulty. The role will contribute to maximising income, improving customer satisfaction and ensuring accurate administration across income management processes.

What you’ll be doing;

Take ownership and day-to-day management of an allocated arrears patch.
Manage commercial arrears and support timely recovery action in line with policies and procedures.
Manage former tenant arrears for all tenures to maximise income recovery for Plumlife.
Producing court documentation and attending court hearings.
Produce invoices and payment demands for commercial customers where required.
Managing virtual accounts ensuring recovery of this debt for Plumlife.
Support the Income Officer with the recovery of current, former, cyclical and recharge debts owed to the Group, including leasehold, shared ownership, private rented and freehold accounts, in accordance with policies and procedures and under the supervision of the Income Manager.
Provide administrative support to the Income Officer, including scanning, photocopying, processing refunds, setting up direct debits and taking payments.
Deliver a high standard of customer service by understanding why arrears have accrued, providing a customer-focused response and ensuring vulnerable residents are offered appropriate support, with legal action used only as a last resort.
Communicate effectively and professionally with customers by telephone, email and written correspondence.
Maintain accurate system records, ensuring all contacts, actions and transactions are recorded promptly and correctly.
Undertake relevant continuing professional development and complete training as directed by the Group.

What you’ll need;

Knowledge of housing-related debt and the ability to balance customer needs with the financial requirements of the organisation.
Understanding of relevant income collection processes, including leasehold, shared ownership and private rented accounts.
Evidence of meeting performance indicators and targets, with the ability to prioritise a varied workload effectively.
Excellent communication skills, both verbal and written.
Ability to work effectively and constructively as part of a specialist team.
Excellent customer service skills.
Ability to identify residents who may require debt advice or additional support and refer them to appropriate services.
Experience of promoting services or engaging effectively with internal and external stakeholders.

What we need from you;

IT literate, with knowledge and experience of using Microsoft Office applications. Strong Excel skills are essential, including the ability to use mail merge.
Ability to travel to other offices when required, including access to appropriate transport.
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
A passion to advocate on behalf of people and communities.
A commitment to work in partnership with others for the benefit of Great Places.
A commitment to continuous learning and improvement and a willingness to work towards obtaining an IRPM qualification. Possession of, or desire to progress towards, a housing-related qualification such as CIH.
Ability to work flexibly when needed.

What we give you in return for your hard work and commitment

Pension ¦ DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase and add on family members
The Market Place ¦ High street, restaurant and supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward and Recognition ¦ You Count Rewards are individual rewards for going ‘above and beyond’
Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services. All your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people and vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy and Recruitment Policy on our website”.

Plumlife Homes Limited is a ‘profit for purpose’ housing organisation operating in the North West, Yorkshire and beyond. We are part of Great Places Housing Group and have been making home ownership easier for over 20 years. Based in Didsbury, Manchester, our multi-award winning teams specialise in offering affordable homeownership solutions, via options including Shared Ownership and Rent to Buy, as well as outright sale.

Find out more here.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at [email protected].

Apply Now

Refine Your Search

housing advice manager jobs in kirklees, wyk

Assistant Income Officer

Housing Solutions Apprentice x2 - Advice & Assessment

Housing Advice Manager

Regional Support Manager

Community Programmes Manager - Employment and Skills

Senior Housing Support Coordinator - Domestic Abuse

Planning and Enabling Manager

Housing and Registered Care Manager

Property and Facilities Programme Manager

Income and Advice Support Officer

Commissioning Officer

Jigsaw Homes Group Limited

Finds Specialist/ Senior Finds Specialist (Roman Pottery)

Paralegal - Housing Litigation

Community Engagement Officer

Assistant Director - Family Help

Employee Relations Specialist

Occupational Therapy Assistant

Geophysics Manager

Employee Relations Specialist

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