Customer service representative Work, Jobs in Kirkliston, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
6d
Customer Service Advisor
Blue Business Water —Edinburgh
- Up to £30,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
Quick apply
7d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
8d
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
12d
Retail Customer Service Assistant
bp Retail —Queensferry
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
2d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
8d
Business Customer Contact Agent
Centrica —Edinburgh
- £30,044 a year
- Monday to Friday
- Hybrid work
- Time management
Customer Sales and Service Advisor
Indespension —Broxburn
- £24,960 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
8d
Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Sales & Customer Service Executive
Hugh Jordan —Sighthill/Gorgie
- From £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
Quick apply
8d
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
Customer Service Assistant
Admiral Slots —Livingston
- £12.75 an hour
- Part-time
Quick apply
1d
Customer Service Representative
Optos —Dunfermline
- Customer service
- Microsoft Office
- Communication skills
Customer Representative - Edinburgh
Nationwide Building Society —Edinburgh
- From £25,250 a year
- Full-time
- Customer service
- Banking
13h
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
14d
Customer Service Representative
Hertz —Edinburgh
- Full-time
- Sales
- Customer service
- English
Client Service - Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Analysis skills
- Bachelor's degree
- In-person
- Work from home
Customer Service Advisor (Dutch Speaking)
Trip.com Group —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
Customer Support Advisor
Concentrix —Larbert
- £12.75 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

customer service representative jobs in kirkliston, edh

Customer Services Lead Agent (KLM/AF)

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor - Edinburgh

Retail Customer Service Assistant

Customer Service Support Agent

Business Customer Contact Agent

Customer Sales and Service Advisor

Senior Customer Service Advisor

Sales & Customer Service Executive

Customer Service Brokerage Support

Customer Service Assistant

Customer Service Representative

Customer Representative - Edinburgh

Client Services Associate

Client Service Product Support Specialist - PMS

Customer Service Representative

Client Service - Associate

Customer Service Advisor (Dutch Speaking)

Customer Support Advisor

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