Team supervisor Work, Jobs in Kirkliston, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
7d
Team Member
Flip Out Livingston —Livingston
- Up to £12.71 an hour
- 8 hour shift
- Childcare
- Sales
- Customer service
- Employee assistance programme
Quick apply
10d
Assistant Operations Manager
Druids Golf Ltd —Livingston
- £40,000 - £60,000 a year
- Weekend availability
- Management
- Analysis skills
- IT
- Flexible schedule
Quick apply
1d
Front Office Supervisor - 40hrs/week
Delta Hotels by Marriott Edinburgh —Edinburgh
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Production Supervisor - Outfit
Babcock International —Dunfermline
- £44,473 - £46,874 a year
- Full-time
- Supervising experience
- Mechanical knowledge
- Annual leave
Shift Supervisor
Hawes Inn —Queensferry
- Full-time
- Annual leave
- Employee discount
Quick apply
12d
Sales Associate
Belstaff —Livingston
Quick apply
2d
Team Leader
Airport Retail Enterprises (UK) Limited —Edinburgh Airport
- £15.05 an hour
- Part-time
- Hospitality
- Sales
- In-person
- Store discount
- Annual leave
Quick apply
7d
Duty Manager
OCS Group —Edinburgh
- Rotating shift
- Remote
- Management
- Customer service
Quick apply
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
3d
Hospitality Supervisor
Murrayfield Golf Club Limited —Edinburgh
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
1d
251179 (SM) Trainee Reconstructive Scientist (STP)
NHS Scotland —Livingston
- £43,231 - £52,679 a year
- Call to connect
- Travel
3h
Assistant Manager
Farmfoods —Livingston
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
5d
Event staff- Genesis Scottish Open 2026
The Combined Services Provider —Edinburgh
- £14.25 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Flexible schedule
Quick apply
Sales - Sales Advisor - UK
New Look —Edinburgh
- Part-time
- Microsoft Word
6d
Food & Beverage Supervisor
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Customer Care Supervisor
UPS —Edinburgh
- Full-time
3d
Cleaning Supervisor
ABM UK —Edinburgh
- £14.07 an hour
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
Helpdesk Operator and Mobile Support
Portal Security Ltd —Glasgow
- £30,000 - £32,000 a year
- Overtime
- Administrative experience
- Supervising experience
- Organisational skills
- Free parking
- Store discount
Quick apply
3d
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

team supervisor jobs in kirkliston, edh

Customer Services Lead Agent (KLM/AF)

Team Member

Assistant Operations Manager

Front Office Supervisor - 40hrs/week

Production Supervisor - Outfit

Shift Supervisor

Sales Associate

Team Leader

Duty Manager

Operations Manager - Residential and Cleaning Services

Hospitality Supervisor

251179 (SM) Trainee Reconstructive Scientist (STP)

Assistant Manager

Event staff- Genesis Scottish Open 2026

Sales - Sales Advisor - UK

Food & Beverage Supervisor

Customer Care Supervisor

Cleaning Supervisor

Helpdesk Operator and Mobile Support

Duty Manager

I want to receive the latest job alerts for team supervisor in kirkliston, edh

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