Customer experience agent Work, Jobs in Kirknewton, Wln (with Salaries)

Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
11d
Customer Service Advisor, Full Time - Bellshill
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
12d
Rental Operations Agent
Avis Budget Rental Locations —Edinburgh
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Retention Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Advisors - Duart House
KwikFit —Bellshill
- £26,700.55 - £29,074.94 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Back Office Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- English
- Communication skills
Quick apply
Office Agent
Worldwide Flight Services —Edinburgh
- £37,902.24 a year
- Weekend availability
- Customer service
- English
- Administrative experience
Quick apply
5d
Private Tours Consultant
Rabbies —Edinburgh
- £29,824 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
4d
Field Marketing Agent
B-SPOKE GROUP LTD —Central Belt
- £400 - £700 a week
- Part-time
- Bilingual
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Lettings and Administration Administrator - Viewing Agent
Places for People —Edinburgh
- £15,791 a year
- Customer service
- Employee discount
Part Time Customer Contact Agent - Strathclyde Business Park
KwikFit —Bellshill
- £20,022.91 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
13d
Support Agent
AccountsIQ —Edinburgh
- Hybrid work
- Salesforce
- Accounting
- Communication skills
- Annual leave
Quick apply
1d
Marketing Agent
Kingdom coatings —Stirling
- £24,420.00 - £71,579.52 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Paid training
Quick apply
4h
Estate Agent
RE/MAX Scotland —East Calder
8d
Part Time Customer Support Advisor - ML4 3PR
KwikFit —Bellshill
- £19,689.20 a year
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
20h
Outbound Customer Experience Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Sales Associate
Luca Faloni —Edinburgh
- Full-time
- Bilingual
- Hospitality
- Sales
- Employee discount
Quick apply
3d
Forest Reproductive Materials Support Officer
Forestry Commission —Edinburgh
- £30,105 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
6d
Reservations Agent
Green Hotel a Member of Radisson Individuals —Kinross-shire
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
Research Assistant
Rettie —Edinburgh
- Full-time
- Microsoft Office
Quick apply
3d

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customer experience agent jobs near kirknewton, wln

Airport Service Agent – Trolleys

Edinburgh Airport -
Edinburgh

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service
Time management

Full job description

About the role

The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

About the recruitment process

The recruitment process for this role will be comprised of a one stage interview process, which will be in person with members of our Terminal Operations team. This will be a competency based interview, with questions relevant to our values and the role.

Please note, depending on the volume of applications, the recruitment process for this role may change. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here.

What you’ll be doing

Trolley collection – on-foot collection and return of trolleys including landside/airside process
Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
Wayfinding – assisting customers with wayfinding and navigating the airport campus
Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
Customer interaction – assisting customers with general enquiries
Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team

What we’re looking for

This role requires the successful candidate to be able to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 years to meet residency requirements.

Essential: A passion for delivering excellent customer service.
Essential: : Attention to detail, ability to prioritise, and effective time management skills.
Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
Desired: Understanding of airport operations and processes impacting the passenger journey.
Desired: Experience in a busy, customer facing environment

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we’ll offer you

Pension scheme- employer contributions can be up to 6%
28 days holiday, based on full time roles, increasing with service
Annual discretionary bonus
Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
Free car parking on site and when you go on holiday
We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community – it’s important to us that you can share your interests and be yourself at work.

Apply Now

Refine Your Search

customer experience agent jobs in kirknewton, wln

Airport Service Agent – Trolleys

Customer Service Advisor, Full Time - Bellshill

Rental Operations Agent

Customer Retention Agent

Customer Support Advisors - Duart House

Back Office Agent

Office Agent

Private Tours Consultant

Field Marketing Agent

Lettings and Administration Administrator - Viewing Agent

Part Time Customer Contact Agent - Strathclyde Business Park

Support Agent

Marketing Agent

Estate Agent

Part Time Customer Support Advisor - ML4 3PR

Outbound Customer Experience Agent

Sales Associate

Forest Reproductive Materials Support Officer

Reservations Agent

Research Assistant

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