Functional manager Work, Jobs in Knaphill, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
6d
Revenue Manager
Stoke Park Ltd —Slough
- Up to £60,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
6d
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- ERP systems
- Project management
- Free parking
- Employee assistance programme
Quick apply
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Mechanisms Functional Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Microsoft Office
- Communication skills
- Mechanical knowledge
10d
Junior Brand Manager
Nomad Foods —Woking
- Full-time
- Project management
Head of Operations & Country Manager
Alvest Equipment Services —London
- £80,000 - £100,000 a year
- Bilingual
- Management
- Engineering
12d
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
5d
Quality Officer
Alliance Healthcare —Woking
- Full-time
- Hybrid work
- No degree
13d
Medical Information Content Manager
Kyowa Kirin International —Marlow
- £57,558 - £115,988 a year
- Full-time
- Doctoral degree
Quick apply
People Operations Manager
QinetiQ —Farnborough
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
Workplace Manager
QinetiQ —Farnborough
- Full-time
- Continuous improvement
- Employee discount
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
12d
Senior Quality Engineering Manager
McLaren Racing —Woking
- Full-time
- Bachelor's degree
- Continuous improvement
- Leadership
- Life insurance
Quick apply
2d
Project Coordinator
Perrigo —London
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
Lead, Operational Excellence & Transformation Manager (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
Quick apply
9d
Senior Regional Sales Manager
Sweegen —Reading
- £115,000 - £120,000 a year
- Full-time
- Sales
- Master's degree
- Business development
- Free parking
- Annual leave
Quick apply
Senior Brand Manager
Allianz —Guildford
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Employee discount
4d
Business Development Manager
Value Car Parts ltd —London
- £40,000 - £42,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
11d

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functional manager jobs near knaphill, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

functional manager jobs in knaphill, sry

Customer Service Manager

Operations and Logistics Manager

Revenue Manager

Project Manager

Senior Marketing Manager

Mechanisms Functional Manager

Junior Brand Manager

Head of Operations & Country Manager

Delivery Manager

Quality Officer

Medical Information Content Manager

People Operations Manager

Workplace Manager

Contact Centre Operations Manager

Senior Quality Engineering Manager

Project Coordinator

Lead, Operational Excellence & Transformation Manager (12 Month FTC)

Senior Regional Sales Manager

Senior Brand Manager

Business Development Manager

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