Senior client manager Work, Jobs in Knaphill, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Senior Property Manager
London Property Guru —London
- From £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Mentoring
Quick apply
10d
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Senior Internal Auditor / Group Internal Audit Manager
Hanami International —London
- £65,000 - £75,000 a year
- Full-time
- Communication skills
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
9d
Senior Client Engagement Manager
Microchip Technology —Wokingham
- Full-time
- Engineering
- Bachelor's degree
- Travel
Senior estimator/commercial manager
Joshua Lewis Carpentry & Construction —Reigate
- £50,000 - £65,000 a year
- Part-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
Quick apply
7d
Senior Client Manager - LDN
Bulletproof —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Property Manager
LRG —Camberley
- Up to £34,000 a year
- Monday to Friday
- Organisational skills
- Time management
- Employee discount
Quick apply
8d
Senior Project Manager
NexGen Associates —Reading
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Software development
Quick apply
Senior Product Manager
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Communication skills
Project Manager / Senior Project Manager - Life Sciences
Geo Language Services —Guildford
- Full-time
- SQL
- Organisational skills
- IT
Quick apply
8d
Gardener
CS Gardens —Woking
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Maintenance
- Travel
Quick apply
Senior Bid Manager
M Group —Beaconsfield
- Hybrid work
- Microsoft Word
- IT
- Annual leave
- Employee assistance programme
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Senior Marketing Manager (Broker & Client Marketing)
Allianz —Guildford
- £75,000 a year
- Full-time
- Hybrid work
- Marketing
- No degree
- Travel
- Employee discount
9d
Senior Insight Manager
Circana —Bracknell
- Full-time
- Sales
- Organisational skills
- Communication skills
Senior Conference Sales Manager
BMJ —London
- £62,000 a year
- Hybrid work
- Microsoft Outlook
- Business development
- Presentation skills
- Employee discount
Quick apply
8d
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Client Manager
Lenovo —Farnborough
- Sales
- English
- Bachelor's degree
7d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

senior client manager jobs in knaphill, sry

Customer Service Manager

Senior Property Manager

Senior Project Manager

Senior Internal Auditor / Group Internal Audit Manager

Centre Manager - Primrose Lodge

Senior Client Engagement Manager

Senior estimator/commercial manager

Senior Client Manager - LDN

Senior Property Manager

Senior Project Manager

Senior Product Manager

Project Manager / Senior Project Manager - Life Sciences

Gardener

Senior Bid Manager

Project Manager

Senior Marketing Manager (Broker & Client Marketing)

Senior Insight Manager

Senior Conference Sales Manager

Practice Manager

Client Manager

I want to receive the latest job alerts for senior client manager in knaphill, sry

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