Strategic project manager Work, Jobs in Knaresborough, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Facilities Senior Project Manager
Labcorp —Harrogate
- Full-time
- Engineering
- Supervising experience
- Construction experience
Project Manager - Gallery Development (FTC until September 2027)
Science Museum Group —York
- £42,840 a year
- Full-time
- Project management
- Annual leave
- Employee assistance programme
Senior Strategic Marketing Manager BioPharma and Clinical Development
Leica Microsystems —York
- Full-time
- Remote
- Master's degree
- Product management
- Travel
- Annual leave
Housing Development Manager L1 / L2
City of York Council —York
- £43,606 - £57,611 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
13d
Head of Learning and Development
Citizens Advice —Harrogate
- £34,527 - £36,419 a year
- Remote
- Work from home
- Flexible schedule
12h
Transformation Partner
Oakdale Group —Harrogate
- £55,000 - £55,001 a year
- Hybrid work
- No degree
- Patient care
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14d
Department for Education (DfE) BIM Manager / Senior Consultant – Real Estate – UK Wide
Turner & Townsend —Leeds
- Full-time
- Contracts
- IT
Quick apply
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Category Manager - Data, Operations, Legal
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- IT
Executive Director, Program Management - Enterprise Customer Delivery - Comcast Business
Comcast Corporation —Kirk Hammerton
- Full-time
- Sales
- Bachelor's degree
- Communication skills
Principal Program Control Analyst
BAE Systems Inc. —York
- £92,180 - £156,707 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Transformation Project Manager
Sharp —Wakefield
- Full-time
- Project management
- Agile
- Communication skills
SEND Team Leader (Reduced Year)
Harrogate College —Harrogate
- £27,471 - £31,916 a year
- Full-time
- Hybrid work
- English
- Education
- Care plans
- Annual leave
12d
Construction Project Manager
North Yorkshire Council —Northallerton
- £64,396 - £68,517 a year
- Project management
- No degree
- Leadership
- Annual leave
- Employee assistance programme
10d
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Leeds
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Quick apply
Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
13d

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strategic project manager jobs near knaresborough, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

strategic project manager jobs in knaresborough, nyk

Senior Customer Service Manager

Senior Site Director - Operations

Facilities Senior Project Manager

Project Manager - Gallery Development (FTC until September 2027)

Senior Strategic Marketing Manager BioPharma and Clinical Development

Housing Development Manager L1 / L2

Senior Technology Governance, Risk & Compliance (GRC) Specialist

Head of Learning and Development

Transformation Partner

Department for Education (DfE) BIM Manager / Senior Consultant – Real Estate – UK Wide

Senior Expansion Manager UK

Category Manager - Data, Operations, Legal

Executive Director, Program Management - Enterprise Customer Delivery - Comcast Business

Principal Program Control Analyst

Senior Project Manager

Transformation Project Manager

SEND Team Leader (Reduced Year)

Construction Project Manager

Programme Advisory – Business Case & Funding Advisory (Defence Sector)

Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit

I want to receive the latest job alerts for strategic project manager in knaresborough, nyk

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