Contact centre team leader Work, Jobs in Knowsley, Msy (with Salaries)

Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
6d
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
7d
Receptionist/ Administration Assistant
Mersey Care NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Communication skills
20h
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
8h
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
3h
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
14d
Team Leader – Prestatyn Justice Centre
HM Courts & Tribunal Service —Prestatyn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
6d
Warehouse Administrator
Honeywell —Ellesmere Port
- Full-time
- Microsoft Office
- Communication skills
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
8d
Customer Service Operator
Amey Ltd —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
4d
Trainer
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Behaviour and Attendance Mentor
Fix It UK Ltd —Wigan
- £28,000 - £31,000 a year
- Full-time
- Computer literacy
- English
- Maths
Quick apply
4d
Team Leader - Prestatyn Justice Centre
HM Courts and Tribunals Service —Prestatyn
- £29,303 - £31,061 a year
- Part-time
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
6d
3PL Fulfilment Centre Team Leader
3P Logistics Limited —Wigan
- £14.33 - £15.33 an hour
- Sales
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
FP&A Manager
Clear Business —Sale
- Up to £70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Supervising experience
- Continuous improvement
- Free parking
- Employee discount
Quick apply
P2P & Data Lead
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Presentation skills
6d
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Excel
- Driving
- Organisational skills
Quick apply
Revenue Assurance Officer- Collections
HCA Healthcare UK —Prestatyn
- £27,105 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
- Employee discount
6d
Business Admin Lead
Positive Futures —Liverpool
- £30,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d

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contact centre team leader jobs near knowsley, msy

Senior Relationship Team Leader

DCBL -
Runcorn

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Microsoft Word
Microsoft Excel
Management
Computer literacy
Organisational skills
Leadership
Communication skills
Time management

Full job description

Location: Runcorn –Office Based- Contact Centre

Salary: Up to £35,000 dependant on experience

Join Our Team!

DCBL – award winning debt collection. Want to be part of the change?

We are looking for an experienced and motivated Senior Relationship Team Leader to support the leadership of our South Africa Contact Centre operations. This is an exciting opportunity for a passionate leader who thrives in a fast-paced environment and enjoys developing high-performing teams while delivering exceptional customer service.
Reporting to the Contact Centre Manager, you will lead up to two Relationship teams, provide operational support, and act as deputy when required. You will also oversee our UK Collections Administration team and support key business functions including performance management, compliance, invoicing, and HR processes.

Ultimately driving performance to maximise collections on behalf of our clients.

As the role supports South Africa, you may be required to travel as part of your role.

What You'll Be Doing

Lead, motivate and develop up to two Relationship teams within our South Africa Contact Centre.
Coach and support team members to achieve individual and team performance targets.
Drive collections in line with operational targets
Monitor KPIs and implement improvement plans to drive high performance.
Conduct regular performance reviews, coaching sessions and development planning.
Ensure compliance with company policies, legal requirements and data security standards.
Lead the UK Head Office Administration team, ensuring productivity and quality standards are achieved.
Manage invoicing for the South Africa operation.
Work closely with Quality Assurance to improve service delivery and customer outcomes.
Oversee workload management, including scanned post allocation and administrative processes.
Support HR activities including attendance management, conduct issues and performance management.
Act as deputy for the Contact Centre Manager when required.
Collaborate with fellow Team Leaders to share best practice and provide cover during periods of leave.

What We're Looking For

Previous experience in a Team Leader, Supervisor or Management role.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Proven ability to coach, motivate and develop teams.
Strong organisational and time management skills.
Experience managing KPIs and driving performance improvement.
Good analytical and problem-solving abilities.
High level of computer literacy, including Microsoft Word and Excel.
Understanding of operational processes, compliance and quality standards.

Why Join Us?
Be part of a supportive and collaborative leadership team.
Opportunity to make a real impact by developing people and improving performance.
Career development and progression opportunities.
A dynamic and rewarding working environment.
If you're a passionate leader who enjoys developing people, driving performance and delivering outstanding service, we'd love to hear from you. Apply today!

Quick apply

Refine Your Search

contact centre team leader jobs in knowsley, msy

Senior Relationship Team Leader

Team Leader

Receptionist/ Administration Assistant

Senior Customer Service Manager

OOH Contact Centre Manager (32 Hours)

Helpdesk Team Leader

Reception Team Leader

Team Leader – Prestatyn Justice Centre

Warehouse Administrator

Contact Centre Quality Assessor

Customer Service Operator

Trainer

Behaviour and Attendance Mentor

Team Leader - Prestatyn Justice Centre

3PL Fulfilment Centre Team Leader

FP&A Manager

P2P & Data Lead

Schedule & Planner Team Leader

Revenue Assurance Officer- Collections

Business Admin Lead

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