Customer care specialist Work, Jobs in Knowsley (with Salaries)

Receptionist/Admin Assistant
Mersey Care NHS Foundation Trust —Whiston
- £25,272 a year
- Full-time
- Front desk
- Cleaning
7d
Receptionist/Administration Assistant
Mersey Care NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
- Organisational skills
- Front desk
- Cleaning
3d
Ward Hostess/Host
Medirest —Prescot
- £12.92 an hour
- Serving
- Hotel
1d
Waking Night Support Worker - Oasis Runcorn
UK Addiction Treatment Centres —Runcorn
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Porter
Medirest —Prescot
- £12.92 an hour
- Part-time
- Hotel
- Front desk
- Cleaning
1d
Ward Administrator
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £25,272 a year
- Full-time
- Administrative experience
- Front desk
- IT
3d
Ward Administrator
Mersey Care NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
- Continuous improvement
- Front desk
- Annual leave
1d
Secretary/Administrator
Mersey Care NHS Foundation Trust —Prescot
- £25,760 - £27,476 a year
- Part-time
- Management
- Administrative experience
- Continuous improvement
1d
Area Sales Manager - North West
Deanta UK Ltd —Liverpool
- From £45,000 a year
- Full-time
- Business development
- In-person
- Negotiation
- Free parking
- Work from home
Quick apply
North West Assistive Technology Administration Team Co-ordinator
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- Rehabilitation centre
- Data entry
4d
Recruitment Coordinator
HCRG Care Group —Runcorn
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Work from home
- Employee discount
Quick apply
14d
Call Centre Sales Advisor - Cosmetic (hybrid, £33k OTE)
Pall Mall Medical —Manchester
- From £25,000 a year
- Overtime
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
11d
Private Healthcare Assistant-Liverpool
Ellea Nursing —Liverpool
- £1,095 a week
- Call to connect
- Travel
- Annual leave
Quick apply
Customer Hub Advisor - 18 Month Contract
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
14d
Operations Specialist I-III (UK)
Airspace —Liverpool
- £36,000 - £65,000 a year
- Remote
Quick apply
10d
Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)
Greenacre Orthodontics —Deeside
- From £12.78 an hour
- Part-time
- In-person
- Communication skills
- Office experience
- Free parking
Quick apply
14d
Neighbourhood Housing Officer
Prima Group —Liverpool
- £35,984 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Clerical Officer
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
- Databases
- Rehabilitation centre
- Front desk
3d
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Customer service
Relief Security Officer
Pinnacle Group —Bootle
- £13.64 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Receptionist/Admin Assistant

Mersey Care NHS Foundation Trust -
Whiston

Apply Now

Job details

Full-time
£25,272 a year
7 days ago

Qualifications

Meeting coordination
Clinical record keeping
Stock ordering
Updating electronic health records
Updating electronic care records
Patient appointment coordination
Filing
Quality management
Scanning
Appointment booking and call handling
Electronic patient record systems
Front desk
Cleaning
Stock replenishment
Patient record updating
Patient appointment data entry
Managing patient records

Full job description

This is an opportunity to join the team in the busy ASC Service and help make a difference to people’s lives.

The post holder will be expected to work with a flexible approach, always maintaining confidentiality, when dealing with service user/staff information.

The postholder will be responsible for participating as a key member of the admin service team by providing an efficient, customer-focused reception and administrative service.

This will support the clinical team(s), patients and their carers who access the service and ensure the smooth day-to-day running of the work environment.

To be responsible for all areas associated with the administration of patient appointments, including paper and electronic records systems.

To ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Act as a first point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers, maintaining patient confidentiality at all times.

Assist in the smooth running of the clinic by carrying out general clinic administration duties including preparation of day sheets patient lists for clinics, checking of medical histories, scanning and photocopying, and completion of patient demographics on patient forms with patients, preparation of clinic paperwork. Collecting and preparing equipment or resources for clinics if appropriate.

Regular monitoring and review of patient paperwork/records/files for both patients and staff (electronic and paper based), chasing up any missing or incomplete documentation accordingly, ensuring accuracy.

Ensuring referral pathway is followed, and appointments are organised and booked efficiently using the patient administration system to effectively utilise clinical time, including identifying cancelled appointments and re-prioritising patients, ringing, and reminding patients of face to face and virtual appointments.

Responsible for accurate filing, retrieving and archiving of patient records and/ or patient/ sensitive confidential information onto patient administration system in line with Trust policies and procedures.

Contribute to the processing of all forms of incoming and outgoing mail.

Accurately record new and follow up attendances, updating patient records/waiting lists on patient information systems and associated correspondence e.g., appointment details letters, failure to attend (FTA) letters, FTA discharge letters.

Facilitating meetings including booking meeting rooms, arranging refreshments, taking, and circulating notes and agendas as necessary.

To be able to work without direct supervision, prioritising own workload to assist in the smooth running of the clinical services.

Demonstrate working practices to new staff as part of the induction process.

Ensure reception and waiting areas are kept clean, tidy, and safe, and that information (leaflets and posters) contained within reception areas is accurate and up to date.

Monitor and on occasion order reception supplies for the clinic.

Recognise and assist as part of the team with the management of medical emergencies should they arise.

To escalate any issues or problem areas to senior colleagues within the team(s) as appropriate. Complex enquiries should be escalated according to locally agreed procedures.

Observe a personal duty of care in relation to equipment/resources.

To work in a flexible manner when cover is required, to support and maintain service delivery.

Have an awareness of the Trust complaints procedure which will include defusing potential complaints or conflict and escalating appropriately as necessary.

Contribute to any changes in procedures and implement procedures for the service.

Communicate appropriately and sensitively with patients and carers recognising the need for alternative methods of communication to overcome distressing situations, physical and learning disabilities, visual or hearing impairments, dementia, challenging behaviour, cultural background, and preferred ways of communicating. This may include requesting the services of a translator.

Provide statistical information as required for audit purposes.

Apply Now

Refine Your Search

customer care specialist jobs in knowsley

Receptionist/Admin Assistant

Receptionist/Administration Assistant

Ward Hostess/Host

Waking Night Support Worker - Oasis Runcorn

Porter

Ward Administrator

Ward Administrator

Secretary/Administrator

Area Sales Manager - North West

North West Assistive Technology Administration Team Co-ordinator

Recruitment Coordinator

Call Centre Sales Advisor - Cosmetic (hybrid, £33k OTE)

Private Healthcare Assistant-Liverpool

Customer Hub Advisor - 18 Month Contract

Operations Specialist I-III (UK)

Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)

Neighbourhood Housing Officer

Clerical Officer

Sales - Sales Advisor - UK

Relief Security Officer

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