customer representative Work, Jobs in knutsford, chs (with Salaries)

CoE Customer Service Represenative
Custodia —Knutsford
- £26,000 - £28,000 a year
- Customer service
- English
- Bachelor's degree
- Free parking
Customer Service Representative
iFLY Indoor Skydiving LTD —Manchester
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
1d
Customer Services Representative
InXpress SF3 UK Limited —Poynton
- £26,500 - £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Customer Service Representative
Contechs —Manchester
- £13.54 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Talent Sourcing Partner
Magnit —Knutsford
- Human resources
- Financial services
- Communication skills
- Employee discount
Customer Service Representative
HSBC Global Services Limited —Manchester
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Cleaner
TCFM —Knutsford
- £13.21 an hour
- Monday to Friday
Quick apply
Rough Sleeper Outreach Worker
Stockport Homes Group —Stockport
- £29,065 a year
- Full-time
- Organisational skills
9h
Customer Service Representative
Leep Utilities —Salford
- Up to £24,720 a year
- Hybrid work
- Computer literacy
Quick apply
1d
Customer Service Representative
NH TRADING (NW) LIMITED —Manchester
- £12.21 - £12.50 an hour
- Full-time
- Microsoft Word
- Customer service
- English
Quick apply
Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Representative
DwyerOmega EMEA —Irlam
- From £27,500 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
2d
Sales - Sales Advisor - UK
New Look —Stretford
- Part-time
- Microsoft Word
Customer Support & Retention Representative
Housr —Manchester
- Hybrid work
- University
- In-person
- Communication skills
- Gym membership
Shift Lead
B&Q —Speke
- £27,709.50 a year
- Part-time
- Employee assistance programme
- Employee discount
Customer Service Representative
iFLY Indoor Skydiving —Manchester
- Sales
- Customer service
- Computer literacy
- Employee discount
1d
Bank Medical Records Administrator
Spire Healthcare —Manchester
- £12.76 an hour
- Weekend availability
- Customer service
- IT
- Communication skills
- Flexible schedule
9d
Store Manager - Fashion Home & Beauty - Merseyside Area
Marks & Spencer —Warrington
- Full-time
- Employee discount
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sales Administrator - 9 months Fixed-Term Contract (Hybrid Working)
TrustFord —Wilmslow
- From £13.52 an hour
- Hybrid work
- Hotel
- Annual leave
- Employee discount

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customer representative jobs near knutsford, chs

CoE Customer Service Represenative

Custodia -
Knutsford

Apply Now

Job details

£26,000 - £28,000 a year

Benefits

Free parking
On-site gym
On-site parking

Qualifications

ITIL Certification
Customer service
English
Bachelor's degree
Business
Communication skills

Full job description

CoE Customer Service Representative Level 1

Location: Booths Park, Knutsford, WA16 8GS

Salary: £26 - £28k per annum

Reports to: CoE Customer Service Manager

Shift times: 6am - 2:30pm, 2pm - 10:30pm, 10.00pm - 6.30am

Office based

As a CoE Representative, you will be the first point of contact for customers, handling inquiries, fulfilling customer requests and resolving basic issues, and providing exceptional service. Working under the guidance of the CoE Manager, you will play a crucial role in ensuring customer satisfaction and representing Custodias commitment to excellence.

This role is ideal for professionals with strong interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities:Customer Interaction & Support:

Act as the first line of contact for customer inquiries via email, phone, or chat, ensuring timely and professional responses

Log, categorize, and escalate customer issues or requests to the appropriate teams, following established workflows.
Provide accurate information about Custodias services, resolving common queries and basic issues.
Maintain a polite and empathetic approach to customer interactions, focusing on customer satisfaction and relationship building
Perform follow-ups to ensure that customer issues are resolved and that they are informed about the status of their requests

Issue Documentation & Escalation

Accurately document customer interactions, including complaints, technical issues, and requests, in the ticketing system.
Identify recurring customer issues and escalate them to the CoE Manager or Tech lead as necessary.
Monitor and track open cases, ensuring adherence to service level agreements (SLAs) for response and resolution times.

Collaboration with Teams

Collaborate closely with the Tech Support Team to ensure seamless handoff of technical issues requiring L2 or L3 expertise.
Communicate effectively with the CoE Manager regarding escalations, feedback, and suggestions for improving customer service processes.Classification: Commercial In Confidence
Participate in team meetings and training sessions to stay up to date with company policies, product knowledge, and best practices
Collaborate with the Professional Services TeamCustomer Satisfaction & Professionalism:

• Strive to exceed customer expectations in every interaction, ensuring a positive and professional impression of Custodia.• Contribute to customer retention efforts by addressing concerns promptly and effectively.

Adhere to company values and exhibit professionalism in appearance, punctuality, and communication.

Process Adherence & Continuous Improvement:

• Follow defined workflows and standard operating procedures (SOPs) to maintain consistency and efficiency in customer service.• Identify opportunities to improve processes and communicate them to the CoE Manager

Contribute to team performance by meeting individual targets for response times, resolution rates, and customer satisfaction scores.

Qualifications & Skills:Required:

High school diploma or equivalent; a bachelors degree in Technology, Business, or a related field is a plus.
1+ years of experience in a customer service role or related field.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally. in English
Proficiency in using ticketing tools and customer service software.
Basic technical troubleshooting skills and an eagerness to learn Custodias service offerings.
Must be ready to work shifts.

Preferred:

Industry certifications such as ITIL Foundation, Customer Service Excellence Certification, or equivalent.
Familiarity with hybrid cloud environments, enterprise infrastructures and technical service delivery.
Experience working in a team-oriented, collaborative environment.Key Traits:
Reliability: Punctual, dependable, and consistent in delivering high-quality work.Classification: Commercial In Confidence
Problem-Solving: Ability to identify issues, troubleshoot basic problems, and escalate when necessary.
Customer-Focused: Demonstrates patience, empathy, and a strong commitment to customer satisfaction.
Professionalism: Maintains a polished and positive demeanour when representing Custodia.
Teamwork: Works collaboratively with colleagues to achieve shared goals and support the team.

Benefits:

On site Free GYM membership

BUPA Dental & healthcare

Health Assured app

28 days holiday (excluding Bank Holidays)

Fabulous working location

Free onsite parking

Apply Now

Refine Your Search

customer representative jobs in knutsford, chs

CoE Customer Service Represenative

Customer Service Representative

Customer Services Representative

Customer Service Representative

Talent Sourcing Partner

Customer Service Representative

Cleaner

Rough Sleeper Outreach Worker

Customer Service Representative

Customer Service Representative

Customer Experience Team Manager

Customer Service Representative

Sales - Sales Advisor - UK

Customer Support & Retention Representative

Shift Lead

Customer Service Representative

Bank Medical Records Administrator

Store Manager - Fashion Home & Beauty - Merseyside Area

Retail Sales Advisor - Manchester

Sales Administrator - 9 months Fixed-Term Contract (Hybrid Working)

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