First line managers Work, Jobs in Knutsford, Chs (with Salaries)

CoE Customer Service Representative
Custodia Technology Limited —Knutsford
- £26,000 - £28,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
- Gym membership
Quick apply
15h
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
14d
Factory Onboarding & Training Lead
Foodpro —Wigan
- £29,500 a year
- Full-time
- Computer literacy
- Mentoring
- Organisational skills
Quick apply
Procurement Manager
Pentagon Play —Middlewich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- In-person
- School
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
6d
Recruitment and Onboarding Coordinator
Blazing Stars Education —Cheadle
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
14d
Clinical Services Manager
Hale Private Clinic / KP Aesthetics LTD —Altrincham
- £50,000 - £54,000 a year
- Full-time
- Hospital
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
13d
Graduate Business Development Executive
Praetura —Wilmslow
- Full-time
- Business development
- Communication skills
- Free parking
- Life insurance
Quick apply
11d
Youth Restorative Justice Practitioner - Manchester
Remedi - Restorative Services —Manchester
- From £24,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
10d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
General Manager
Swim Sports Company Ltd —Warrington
- £32,000 - £37,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
9d
Shift Manager - Little Treats
Roberts Bakery 1887 Ltd —Winsford
- Full-time
- Team management
- Quality control
- Communication skills
Quick apply
Security Officer (Nights)
Lancashire Cricket Club —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Security Officer (Days)
Lancashire Cricket Club —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Barista - Store# 80540, ALTRINCHAM FOUNDATION
Starbucks —Altrincham
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Site Chemist
Indaver —Middlewich
- Full-time
- First Aid Certification
- Annual leave
- Employee assistance programme
Quick apply
Barista - Store# 69691, SALE - SAINSBURY'S
Starbucks —Sale
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Sales and Homeownership Coordinator
Weaver Vale Housing Trust —Northwich
- £30,857.77 a year
- Full-time
- Organisational skills
- Free parking
- Annual leave
5h
Product Lead - SaaS - Partner Platform
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
PGR Admissions Assistant
The University of Manchester —Manchester
- £27,318 - £28,778 a year
- Hybrid work
- Computer literacy
- Administrative experience
- University
- Annual leave
- Employee discount
4h
Duty Manger (Yard Logistics)
BCA —Manchester
- Up to £45,000 a year
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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first line managers jobs near knutsford, chs

CoE Customer Service Representative

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
15 hours ago

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Ticket management
English
Bachelor's degree
Ticket management systems
Customer interaction
Business
Communication skills

Full job description

CoE Customer Service Representative

Location: Booths Park, Knutsford, WA16 8GS

Salary: £26 - £28k per annum

Reports to: CoE Customer Service Manager

Shift times: 6am - 2:30pm, 2pm - 10:30pm, 10.00pm - 6.30am

Office based, shift work.

This position is not suitable for sponsorship, Full right to work needed.

Preferable to drive as we are situated quite remote. Within 45 minute commute.

As a CoE Representative, you will be the first point of contact for customers, handling inquiries, fulfilling customer requests and resolving basic issues, and providing exceptional service. Working under the guidance of the CoE Manager, you will play a crucial role in ensuring customer satisfaction and representing Custodia’s commitment to excellence.

This role is ideal for professionals with strong interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities: Customer Interaction & Support:

Act as the first line of contact for customer inquiries via email, phone, or chat, ensuring timely and professional responses

Log, categorize, and escalate customer issues or requests to the appropriate teams, following established workflows.
Provide accurate information about Custodia’s services, resolving common queries and basic issues.
Maintain a polite and empathetic approach to customer interactions, focusing on customer satisfaction and relationship building
Perform follow-ups to ensure that customer issues are resolved and that they are informed about the status of their requests

Issue Documentation & Escalation

Accurately document customer interactions, including complaints, technical issues, and requests, in the ticketing system.
Identify recurring customer issues and escalate them to the CoE Manager or Tech lead as necessary.
Monitor and track open cases, ensuring adherence to service level agreements (SLAs) for response and resolution times.

Collaboration with Teams

Collaborate closely with the Tech Support Team to ensure seamless handoff of technical issues requiring L2 or L3 expertise.
Communicate effectively with the CoE Manager regarding escalations, feedback, and suggestions for improving customer service processes. Classification: Commercial In Confidence
Participate in team meetings and training sessions to stay up to date with company policies, product knowledge, and best practices
Collaborate with the Professional Services Team Customer Satisfaction & Professionalism:
Strive to exceed customer expectations in every interaction, ensuring a positive and professional impression of Custodia. Contribute to customer retention efforts by addressing concerns promptly and effectively.
Adhere to company values and exhibit professionalism in appearance, punctuality, and communication.

Process Adherence & Continuous Improvement:

Follow defined workflows and standard operating procedures (SOPs) to maintain consistency and efficiency in customer service. Identify opportunities to improve processes and communicate them to the CoE Manager
Contribute to team performance by meeting individual targets for response times, resolution rates, and customer satisfaction scores.

Qualifications & Skills: Required:

High school diploma or equivalent; a bachelor’s degree in Technology, Business, or a related field is a plus.
1+ years of experience in a customer service role or related field.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally. – in English
Proficiency in using ticketing tools and customer service software.
Basic technical troubleshooting skills and an eagerness to learn Custodia’s service offerings.
Must be ready to work shifts.

Preferred:

Industry certifications such as ITIL Foundation, Customer Service Excellence Certification, or equivalent.
Familiarity with hybrid cloud environments, enterprise infrastructures and technical service delivery.
Experience working in a team-oriented, collaborative environment. Key Traits:
Reliability: Punctual, dependable, and consistent in delivering high-quality work. Classification: Commercial In Confidence
Problem-Solving: Ability to identify issues, troubleshoot basic problems, and escalate when necessary.
Customer-Focused: Demonstrates patience, empathy, and a strong commitment to customer satisfaction.
Professionalism: Maintains a polished and positive demeanour when representing Custodia.
Teamwork: Works collaboratively with colleagues to achieve shared goals and support the team.

Benefits:

On site Free GYM membership

BUPA Dental & healthcare

Health Assured app

28 days holiday (excluding Bank Holidays)

Fabulous working location

Free onsite parking

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in knutsford, chs

CoE Customer Service Representative

IT & Maintenance Support Administrator

Factory Onboarding & Training Lead

Procurement Manager

Recruitment and Onboarding Coordinator

Clinical Services Manager

Graduate Business Development Executive

Youth Restorative Justice Practitioner - Manchester

Customer Contact Centre Advisor

General Manager

Shift Manager - Little Treats

Security Officer (Nights)

Security Officer (Days)

Barista - Store# 80540, ALTRINCHAM FOUNDATION

Site Chemist

Barista - Store# 69691, SALE - SAINSBURY'S

Sales and Homeownership Coordinator

Product Lead - SaaS - Partner Platform

PGR Admissions Assistant

Duty Manger (Yard Logistics)

I want to receive the latest job alerts for first line managers in knutsford, chs

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