Information technology manager Work, Jobs in Knutsford, Chs (with Salaries)

IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- Continuous improvement
- Communication skills
- Free parking
- Gym membership
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
- Team management
- Communication skills
7d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
8d
IT Service Delivery Manager
ThirdGen Digital Technologies Ltd —Manchester
- £3,800 - £6,500 a month
- Full-time
- Management
- Computer Science
- Continuous improvement
Quick apply
16h
IT Asset Catalog Analyst
Barclays —Knutsford
- Data analysis skills
2d
IT Asset Catalog Operations Manager
Barclays —Knutsford
- Continuous improvement
- Training & development
- Analytics
2d
IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
3d
Resilience Lead
Barclays —Knutsford
- Team management
8d
People Technology and Information Manager
Salford Council —Swinton
- £47,181 - £50,269 a year
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
9d
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
NOC Manager
Pragma —Manchester
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Change Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- IT
- Communication skills
Senior IT Service Manager
Government Digital Service —Manchester
- £56,850 - £63,980 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
NOC Manager
Gamma —Manchester
- Full-time
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Quick apply
IT Security Manager
Public Sector Resourcing —Warrington
- Full-time
- Hybrid work
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- IT
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
IT and SecOps Manager
Magentus —Manchester
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
6d
IT Service Transition Manager
Freshfields —Manchester
- Data analysis skills
- Continuous improvement
- Communication skills
11h

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IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Contract management
Technology infrastructure experience
Cloud infrastructure
Operations management
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Ticket management
Internal department liaison
Onboarding coordination
Compliance management
Continuous improvement
Continuous improvement cycles oversight
IT permissions management
Contract renewal support
IT project management
ISO 27001
Management reporting
Negotiated procurement
CyberArk
Communication skills
IT governance and compliance strategy
Contract administration

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

information technology manager jobs in knutsford, chs

IT Service Delivery Manager

Application Support Analyst

Internal Systems Manager

IT Service Delivery Manager

IT Asset Catalog Analyst

IT Asset Catalog Operations Manager

IT Operations Manager

Resilience Lead

People Technology and Information Manager

IT Infrastructure Manager

Senior IT Project Manager

NOC Manager

Change Manager - Relaunch@Capgemini

Senior IT Service Manager

NOC Manager

IT Security Manager

IT Audit Manager

Service Support Manager

IT and SecOps Manager

IT Service Transition Manager

I want to receive the latest job alerts for information technology manager in knutsford, chs

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