Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Assistant Restaurant Manager provides strategic leadership for Gordon Ramsay at the Mere, ensuring the flawless execution of luxury service standards and operational excellence in the Restaurant Manager's absence. This role balances high-performance team management with a commitment to guest satisfaction and profitability, driving the restaurant's commercial success while upholding the brand’s uncompromising standards for food quality, safety, and sustainable hospitality.
Job Description
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Act as the primary visual authority and leader in the dining room in the absence of the Restaurant Manager, ensuring the "Ramsay Standard" is executed without compromise.
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Direct the daily operations and allocate specific roles to the team, overseeing the seamless execution of opening, service, and closing procedures.
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Ensure all company documentation, shift reports, and financial logs are completed with 100% accuracy before the close of business.
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Act as the strategic voice for the restaurant in departmental meetings, ensuring clear communication between the restaurant and resort leadership.
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Remain relentlessly guest-focused, ensuring the team maintains precise order execution and the sophisticated pace expected of a Gordon Ramsay establishment.
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Lead guest recovery efforts by handling complaints with professional poise, providing immediate solutions, and briefing the Restaurant Manager on actions taken.
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Conduct high-energy pre-shift briefings to align the team on daily specials, guest preferences, and upcoming business volumes.
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Maintain an uncompromising standard of cleanliness and organization across all guest-facing and back-of-house service areas.
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Drive daily profitability by leading the team in up-selling initiatives and menu engineering strategies to maximize the average guest spend.
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Maintain absolute accountability for all guest payments, cash handling, and end-of-shift financial reconciliations.
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Monitor and maintain operational stock levels, initiating orders for equipment and consumables to ensure zero service interruptions.
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Maintain expert-level knowledge of all menus (breakfast, evening, and bar) to provide confident, detailed recommendations to guests.
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Foster a high-performance culture by communicating professionally with all colleagues and mentoring the team to meet evolving luxury hospitality benchmarks.
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Stay informed of resort-wide events and occupancy levels to proactively adjust staffing and service strategies.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
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Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
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Qualification in Hospitality Management/Food & Beverage preferred
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Additional certification(s) in Food & Beverage will be an advantage
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Experienced in all aspects of restaurant and banquet service.
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Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
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Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
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Exclusive Discounts:
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Fairmont Cheshire, The Mere, Spa and Golf discount
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Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
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20% off food and beverage in on-site restaurants
- Colleague restaurant
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Being part of The Mere Team – our culture is unique!
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You will benefit from training and development opportunities
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Competitive salary and benefits including pension
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28 days of holiday including public holidays
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1-5 days service award based on length of service
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Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
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And last but not least you will get to work with a team of EXTRAORDINARY people
