Customer service Work, Jobs in Lakenheath (with Salaries)

Medical Office Clerk
French Consulting —Lakenheath
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Retail Customer Service
Entain —Bury St. Edmunds
- £13 an hour
- Overtime
- Cash handling
Customer Service & Order Administrator (Merchandise Coordinator)
Totally Branded —Swaffham
- £27,000 a year
- Full-time
- Free parking
- Employee discount
Quick apply
14d
Front Desk Administrator
Ladgov Corporation —Brandon
- Full-time
- Administrative experience
- Data entry
- Front desk
Quick apply
Clinical Team Administrator
NHS Professionals —Bury St. Edmunds
- £14.05 an hour
- Temporary
- Management
- Customer service
- Word processing
Quick apply
8d
Internal Sales
Encon Insulation —Thetford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
Customer Service Assistant
Wickes —Thetford
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
12d
Retail Sales Assistant
WOURTH Group —Bury St. Edmunds
- £11.00 - £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee assistance programme
Quick apply
6d
Customer Service Representative
William Hill —Thetford
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
12d
Store Worker
AAFES —Lakenheath
- £18.63 - £21.74 an hour
- Part-time
- Customer service
9d
Sales Assistant
Jollyes Pets —Thetford
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
Customer Service Advisor
Woodyatt Curtains Ltd —Thetford
- £13.00 - £13.60 an hour
- Part-time
- Spanish
- English
- Data entry
- Free parking
Quick apply
1d
Customer Service Advisor - Reception
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Front desk
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Sales Assistant - 16 Hours
Bestway Group —Ely
- Part-time
- Customer service
- Communication skills
Quick apply
Customer Service Representative - 2067
Thorlabs —Ely
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
Quick apply
9d
Customer Representative - Swaffham
Nationwide Building Society —Swaffham
- From £26,500 a year
- Full-time
- Banking
Buying & Merchandising Admin Assistant
The Stock Shop —Ely
- £26,436 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Merchandising
- Free parking
- Annual leave
Quick apply
Trade Counter Supervisor
Tradelink Direct Ltd —Mildenhall
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
- Free parking
Quick apply
6d

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customer service jobs near lakenheath

Medical Office Clerk

French Consulting -
Lakenheath

Quick apply

Job details

Full-time

Qualifications

Microsoft Word
Record keeping
Customer service call handling
Microsoft Excel
Microsoft Access
Inbound customer enquiry call handling
Computer literacy
Triage
Patient appointment coordination
GP surgery experience
BLS Certification
English
Microsoft Office Suite
Windows
Patient service
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Basic life support
Quality control
Organisational skills
Front desk
Customer interaction
Typing
Clerical experience
Outbound calling
Phone etiquette
Medical terminology

Full job description

We are looking for individuals who want to join our Team in United Kingdom. Apply Now!

JOB OPENING

Title: Medical Office Clerk
Location: Lakenheath
Start Date: October 2026
Job-Type: Full Time

Job Summary: High-quality patient engagement and administrative support by managing inbound and outbound communications, scheduling appointments, coordinating referrals, and supporting primary and specialty care operations within a Medical Treatment Facility. Utilize systems such as ACD and TRICARE Online to ensure timely patient access, accurate records management, eligibility verification, and efficient coordination between patients, providers, and clinic support staff.

Required Qualifications:

Education: High school diploma or General Educational Development equivalency. Completion of administrative assistant program is desirable
Certifications:
- Basic Life Support (BLS)
Experience:
- At least six (6) months of experience in medical office doing scheduling or referral management. Customer Service Training/experience.
- A fully qualified typist (computer keyboard) with a minimum of 50 Words per Minute is required.
- General office administrative and clerical skills to perform receptionist duties and answer telephones. Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- An understanding of general medical ethics, telephone etiquette, and excellent communication, to be able to actively convey information through the exchange of thoughts, messages, or information, by speech or writing, with excellent customer service skills, a professional demeanor, appropriate interaction with clients and able to promote the best image of the government.
- Able to read, write, and speak English well and should not suffer from any reading, writing, speaking or hearing limitations, so as to ensure effective communication with customers on the phone.
- Basic knowledge and skill level includes: principles of excellent customer service; TRICARE benefits; quality control and risk management; medical terminology, medical forms and records management; HIPAA guidelines for release of medical information; general medical and legal ethics; excellent communications skills; strong organizational skills; and computer operations, including operational skills with Microsoft applications (Windows Operating system, Microsoft Word, Microsoft Access, and Excel,); personnel shall understand the importance of meeting deadlines. Knowledge of current ICD- 10 (International Classification of Diseases, tenth revision) coding desirable but not required.
- Functioning knowledge of Government appointing MHS Guide to Access Success and referral management business rules (AFMS RMC Guide), Government appointing information systems, DHA, TJC or AAAHC, UEI, HIPAA, DoD Health Information Privacy Regulation (DoD 6025.18-R), the Privacy Act, and DoD Privacy Program (DoD 5400.11- R). The Contractor shall ensure that their staff has read the current AFMS RMC User Guide prior to start of work.

U.S. Citizenship is required

Key Responsibilities:

Patient engagement; quickly and effectively manage and triage inbound/outbound phone calls and electronic communications.
Generate, receive, and electronically deliver telephone messages (t-cons) to medical providers and clinic support staff.
Referral management will be required to assist walk-in customers with referrals.
Perform within one or more of the following business lanes regarding primary and specialty care:
- Appointing Management
- Consult Management
- Utilize the Automated Call Distribution (ACD) system and TRICARE Online (TOL) Patient Portal Secure Messaging.
- Identify appointment availability, schedule, cancel, and reschedule appointments
- Disposition, review, schedule, and track referrals
- Assist with Right of First Refusal (ROFR) determination
- Manage the “cancellation line” feature
- Verify beneficiary’s eligibility
- Initiate efforts to capture network reports upon request of the referring provider
- Maintain records management
- Attend all training activities per local Medical Treatment Facility policies.
- Perform other administrative and clerical duties in support of medical care and operational support as required.
Answer main office phone line(s) and direct calls to the appropriate section or handle independently.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under the NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Refine Your Search

customer service jobs in lakenheath

Medical Office Clerk

Retail Customer Service

Customer Service & Order Administrator (Merchandise Coordinator)

Front Desk Administrator

Clinical Team Administrator

Internal Sales

Customer Service Assistant

Retail Sales Assistant

Customer Service Representative

Account Handler

Store Worker

Sales Assistant

Customer Service Advisor

Customer Service Advisor - Reception

Associate Business Development Manager

Sales Assistant - 16 Hours

Customer Service Representative - 2067

Customer Representative - Swaffham

Buying & Merchandising Admin Assistant

Trade Counter Supervisor

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