Application support engineer Work, Jobs in Lambourne, Ess (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Application Support Engineer
DOCOsoft —London
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
- Annual leave
Quick apply
Native Mobile Application (iOS/Android) Developer - PerfectDraft
Anheuser-Busch —London
- Full-time
- APIs
- IT
- AI
- Employee assistance programme
IT Support Engineer
Soltiak Business Technology Services —London
- £2,800 - £3,300 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
2h
Senior Backend Software Engineer - Golang
deltaflare —Richmond
- £65,000 - £80,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Flexible schedule
Quick apply
14d
FX eTrading Java Developer - VP
Citi —London
- Full-time
- Hybrid work
- Java
- Annual leave
- Employee assistance programme
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
11d
Graduate Programme 2027: Software Engineer (Python)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Support engineer
WRITER —London
- £112,000 - £167,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
- Annual leave
13d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
8d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Application Support Engineer
Talan —London
- Weekend availability
- Java
- SQL
- C++
Quick apply
Graduate Programme 2027: Software Engineer (Java)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- English
- Java
- Master's degree
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Software Engineer
CGI —London
- Full-time
- DevOps
- Software development
- APIs
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Graduate Programme 2027: Software Engineer (Frontend)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Organisational skills

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

application support engineer jobs in lambourne, ess

IT Support Analyst – Client Services & Monitoring

Application Support Engineer

Native Mobile Application (iOS/Android) Developer - PerfectDraft

IT Support Engineer

Senior Backend Software Engineer - Golang

FX eTrading Java Developer - VP

First Line Support Engineer

Graduate Programme 2027: Software Engineer (Python)

Support engineer

IT Support Analyst

IT Support Engineer

Technical Support Engineer II, Triage & Discovery

Application Support Engineer

Graduate Programme 2027: Software Engineer (Java)

EUC Engineer

Graduate Cloud Support Engineer

Software Engineer

IT 1st Line Support Engineer

Workplace IT Support Engineer

Graduate Programme 2027: Software Engineer (Frontend)

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