Senior service technician Work, Jobs in Lambourne, Ess (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
9d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
5d
Plaster Technician
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Weekend availability
6d
Head of Modernisation
WeMaintain —London
- £90,000 - £100,000 a year
- Leadership
Quick apply
Senior Restoration Technician - Fire & Flood
BELFOR UK Ltd —North London
- Up to £38,000 a year
- Full-time
- Team management
- Hand tools
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
10d
Parts Manager / Senior Parts Advisor
Hilton & Moss —Bishop's Stortford
- From £35,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
Senior Ceded Technician
Everest Re Group, Ltd. —London
- Full-time
- Microsoft Excel
- Accounting
- Communication skills
Senior Reinsurance Technician - Ceded Reinsurance (FTC)
Claims Recruitment Services —London
4d
Senior Shift Technician
BGIS —London
- Full-time
9d
Service Advisor
Saxton 4x4 —Chelmsford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
3d
Head of Talent Development
Important Looking Pirates —London
- Hybrid work
- Human resources
- IT
Senior Architect/Senior Architectural Technician
Baily Garner —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Annual leave
- Flexible schedule
Quick apply
Senior AV Technician
Kinly —London
- Full-time
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Medical Technical Officer 1
Synnovis —London
- £34,186 - £37,388 a year
- Part-time
- Laboratory experience
- School
2d
Practice Manager - Ophthalmology Private Clinic
Oculase - The Eye Clinic —London
- £37,000 - £39,000 a year
- Weekend availability
- Management
- Microsoft Office
- Bachelor's degree
Quick apply
11d
Project Manager - Insurance Claims - Flood and Fire
BELFOR UK Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Pharmacy Technician
Manor View Practice —Borehamwood
- £13 - £16 an hour
- Part-time
- Medication administration
- Patient care
- In-person
Quick apply
3d
Service Team Leader / Supervisor
Palfinger UK (part of the T H White Group) —London
- Up to £47,840 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
- Life insurance
Quick apply
3d
Service Manager
Hedin Automotive —London
- £41,615 a year
- Monday to Friday
- Customer service
- Leadership
- Communication skills
11d
Delegated Authority Technician
Talbot Underwriting Services Ltd (TS1) —London
Quick apply
13d

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
9 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior service technician jobs in lambourne, ess

Remote Support Desk Operative

2nd Line Support Technician

Plaster Technician

Head of Modernisation

Senior Restoration Technician - Fire & Flood

Parts Manager / Senior Parts Advisor

Senior Ceded Technician

Senior Reinsurance Technician - Ceded Reinsurance (FTC)

Senior Shift Technician

Service Advisor

Head of Talent Development

Senior Architect/Senior Architectural Technician

Senior AV Technician

Medical Technical Officer 1

Practice Manager - Ophthalmology Private Clinic

Project Manager - Insurance Claims - Flood and Fire

Pharmacy Technician

Service Team Leader / Supervisor

Service Manager

Delegated Authority Technician

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