Freight forwarding Work, Jobs in Lamesley, Twr (with Salaries)

Sea Logistics Customer Care Specialist
Kuehne+Nagel —Newcastle upon Tyne
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
11d
Senior Logistics Coordinator
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- Full-time
- Military
Quick apply
10d
Distribution Officer
RENOLIT —Cramlington
- From £29,717.09 a year
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
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6d

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Sea Logistics Customer Care Specialist

Kuehne+Nagel -
Newcastle upon Tyne

Apply Now

Job details

Permanent
11 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Organisational skills
IT
Root cause analysis

Full job description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

How you create impact

Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS)
Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
Conduct claims management, from reporting through to closure
Ensure compliance with company, industry and legal standards is adhered to across the function
Participate in workshops and conference calls as required
Continuously analyse customer reports to identify areas for improvement system.

What we would like you to bring

Ability to understand and execute new processes
Excellent knowledge of MS office features, especially excel
Strong affinity with required customer quality standards
Strong customer service orientation
Excellent organisational skills and strong interpersonal skills

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Melania Montella

+49 30 4036371302

Apply Now

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freight forwarding jobs in lamesley, twr

Sea Logistics Customer Care Specialist

Senior Logistics Coordinator

Distribution Officer

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