Travel agent Work, Jobs in Lancashire (with Salaries)

Travel Support Advisor Air & Ground
dnata —Preston
- Hotel
- IT
- Communication skills
14d
Travel Consultant - Lancaster
Hays Travel —Lancaster
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Burnley
Hays Travel —Burnley
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Ormskirk
Hays Travel —Ormskirk
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Retail Travel Advisor
TUI Group —Burnley
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
2d
Travel Sales Consultant - Destinology (Hybrid or Remote)
Brooklyn Travel —Bolton
- £25,000 - £30,000 a year
- Hybrid work
- Sales
- Communication skills
- Resort
Quick apply
Tour Coordinator
OME for NST Travel Group —Blackpool
- Up to £26,694 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
1d
Assistant Manager - Skipton
Hays Travel —Skipton
- Full-time
- Time management
- Annual leave
- Employee discount
Sales Consultant
dnata —Preston
- Sales
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Travel Consultant - Blackpool Cherry Tree
Hays Travel —Blackpool
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
14d
Field Collections Agent
Orbit Credit Services —Lancaster
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Planning/ Scheduling Coordinator
Conexus Recovery —Bolton
- £26,686 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Global Engagement Assistant (0.4 FTE)
University of Cumbria —Lancaster
- £24,909 - £26,093 a year
- Part-time
- Hybrid work
- Employee discount
9d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Property Photographer & Videographer
Lens Media Limited —Preston
- £27,500 - £32,500 a year
- Full-time
- Customer service
- Communication skills
- Work from home
Quick apply
1d
Assistant Manager - Rochdale
Hays Travel —Rochdale
- Full-time
- Time management
- Annual leave
- Employee discount
Reservations Sales Agent
Ready Steady Store Ltd —Worsley
- From £27,563 a year
- Weekend availability
- Sales
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Business Development
Dish Goodbye - Satellite Dish Removal —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Work from home
Quick apply
6d
Business Development
Dish Goodbye —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Work from home
Quick apply
6d

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Travel Support Advisor Air & Ground

dnata -
Preston

Apply Now

Job details

Permanent
14 days ago

Qualifications

GCSE
IT
Communication skills

Full job description

Job Title: Travel Support Advisor – Air & Ground Operations

Location: Leyland, Preston

dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.

We are now recruiting for a Travel Support Advisor to manage and action involuntary changes to customer travel arrangements, including airline schedule changes, flight cancellations, ticketing deadlines, and ground service modifications. This role ensures timely communication with customers and effective resolution of disruptions, working in a customer-centric manner to minimize inconvenience and protect business interests.

Job Accountabilities

Monitor and manage electronic airline queues, ensuring timely action and clearance in line with agreed performance targets
Process airline notifications promptly to ensure tickets are issued within required timeframes
Coordinate changes to air travel arrangements, including necessary updates to associated services such as hotel bookings, transfers, and car hire
Communicate flight schedule changes to direct customers and travel agents via phone, email, etc., and update all affected package components and documentation accordingly
Apply ABTA/ATOL guidelines to ensure customer arrangements comply with industry and company policies
Provide support during crisis situations (e.g. adverse weather, natural disasters, political unrest) to maintain customer service continuity
Inform customers and agents of accommodation renovations and manage any resulting changes, including relocations due to hotel closures, overbookings, or major refurbishments
Respond to supplier communications within 72 hours and update customers or agents with relevant changes
Negotiate with suppliers to secure the best possible outcomes for both the customer and the business
Uphold GDPR standards and maintain a consistently professional approach in all interactions
Collaborate effectively with team members and cross-functional teams to resolve customer issues
Take ownership of personal development to enhance the customer experience
Support the team manager in achieving service level targets and provide feedback on system issues and improvement opportunities
Consistently demonstrate dnata Travel Group’s Vision, Mission, and Values in daily work

To be considered for this role, we need you to have the following skills, experience and qualifications:

GCSE Grade A*-C/9-4 in English and Maths or equivalent
Great communication skills – verbal & written
Able to deliver a difficult message with empathy and remain calm
Customer focussed
IT literate with great keyboard skills
Accuracy and attention to detail
Great team player with a positive attitude
Problem solving skills
Adaptable and able to work under pressure
Numerate

Desirable:

Experience with GDS /travel systems
Previous travel industry or contact centre experience

Apply Now

Refine Your Search

travel agent jobs in lancashire

Travel Support Advisor Air & Ground

Travel Consultant - Lancaster

Travel Consultant - Burnley

Travel Consultant - Ormskirk

Collections Agent - no evenings/weekends!

Retail Travel Advisor

Travel Sales Consultant - Destinology (Hybrid or Remote)

Tour Coordinator

Assistant Manager - Skipton

Sales Consultant

Travel Consultant - Blackpool Cherry Tree

Field Collections Agent

Planning/ Scheduling Coordinator

Global Engagement Assistant (0.4 FTE)

General Manager

Property Photographer & Videographer

Assistant Manager - Rochdale

Reservations Sales Agent

Business Development

Business Development

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