Customer support agent Work, Jobs in Lancaster, Lan (with Salaries)

Frontline Support Agent
Fuuse Limited —Lancaster
- £14 an hour
- 12 hour shift
- Software troubleshooting
- Customer service
- Free parking
- Work from home
Quick apply
Field Collections Agent
Orbit —Lancaster
- £28,665.02 - £35,265.00 a year
- Full-time
- Sales
- Military
- Driving
- Employee assistance programme
- Employee discount
Specialist Hotel Reservations (Temporary)
Hilton Grand Vacations —Lancaster
- Full-time
- Hybrid work
- Hotel
- Communication skills
- School
- Free parking
- Employee assistance programme
Customer Contact Agent
Hippo Motor Group —Blackburn
- From £25,641 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1h
Customer Service Agent
Key Group —Preston
- Full-time
- Microsoft Outlook
- Customer service
- Financial services
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Communication skills
- Employee discount
13d
Assistant Project Manager/ Sub Agent
MWHTreatment —Preston
- Contracts
Contact Centre Team Leader
ENWL —Preston
- £35,000 - £45,000 a year
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
4d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
Quick apply
Apprentice Estate & Letting Agent
Total Training Provision —Blackpool
- £8 - £12 an hour
- Full-time
- Sales
- Microsoft Office
- Mentoring
Quick apply
Renewal Energy Consultant
Business Support Centre NW Limited —Blackpool
- £25,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
1d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Progressor
Eric Wright Group Limited —Preston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
13d
Partner – Farming and Commercial Insurance Business
NFU Mutual Agent —Preston
- Sales
- Business development
- Leadership

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customer support agent jobs near lancaster, lan

Frontline Support Agent

Fuuse Limited -
Lancaster

Quick apply

Job details

Permanent | Full-time
£14 an hour

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Company events

Qualifications

Software troubleshooting
Customer service
Ticket management
Technical support
IT support

Full job description

Please Note: The role follows a “4 days on, 4 days off” rota averaging out to 44 hours per week, with weekend work

Each shift is 12 hours, including a 1-hour break.

Shifts between the hours of 06:00 - 22:00

This is an office based role, working from our Central Lancaster office. Free parking is available.

About Us

Based in Lancaster, Fuuse has rapidly established itself as one of the market leaders in the EV charging software industry. Powering electric vehicle charge points Fuuse is at the heart of one of the world’s biggest emerging industries by powering the electrification journey with all the environmental and societal benefits it brings. Working with a diverse mix of over 300 end clients including SSE, Scottish Power, Arnold Clark, BCA, Bentley, Toyota, Suez and Veolia, Fuuse is enabling the monitoring, maintenance, payments, energy optimisation, and controlling access to their charging infrastructure, which in turn powers over 100,000 vehicles who interact with our platform every month. Together we process enough electricity to power the whole of the UK for an hour, and this is doubling every three months and payment processing exceeds £6 million a year. Beginning as a team of four working on an Innovate UK grant during Covid we’re now 65 highly-motivated and expert staff based across the UK and Ireland. In 2023 we grew by over 300% and aim to do the same again for the next few years. This hyper-growth has attracted significant investor interest, and we recently closed a Series A round raising £8.7 million from YFM Equity Partners and our long-term backers Par Equity, which will power our path to profitability .Our exciting journey comes with its challenges and its rewards. Every member of our team has share options and everyone can benefit from a rapidly changing workplace where opportunity, challenge and enjoyment are there at every turn.

About You

We're looking for Customer Support Agents to join our Reliability team. You’ll play a crucial role in maintaining the operational excellence of our EV charging networks by providing first-line support across various channels, ensuring prompt and effective resolution of issues. This role bridges the gap between our B2B customers and B2C drivers, contributing to a positive, reliable charging experience for all.

Responsibilities:

Ticket Management:

Respond promptly to incoming tickets via phone calls, emails, social media, charger platform notifications, and other channels.
Adhere to agreed service level agreements (SLAs) for response times.

First-Line Support:

Provide initial assistance and triage to both our customers (charge point operators) and EV drivers.
Troubleshoot common issues and guide users toward resolution or self-service whenever possible.
Maintain a friendly and empathetic tone in all interactions.

Issue Escalation:

Where required, escalate complex or unresolved issues that require further investigation to the relevant teams for in-depth analysis and resolution
Escalations may be to internal teams, or to external partners or third-parties following mandated processes

Proactive Network Monitoring:

Continuously monitor the health of customer networks using the tools available to detect and address potential issues before they impact users.
Collaborate with the wider Reliability team to flag up common issues that might need further investigation.

Knowledge Sharing:

Document common solutions and best practices in the knowledge base for future reference

Qualifications and Skills:

Knowledge Sharing: Document common solutions and best practices in the knowledge base for future reference

Technical Aptitude - Basic understanding of EV charging systems or willingness to learn.

Comfortable navigating software platforms and troubleshooting technical issues.

Adaptability - Ability to work in a dynamic environment with shifting priorities.

Willingness to learn and adapt to new tools and processes.

Resilience - Ability to stay calm, patient and resourceful when handling challenging situations

Ability to support a diverse range of customers, sometimes high volumes and difficult conversations

Pay: £14.00 per hour

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer support agent jobs in lancaster, lan

Frontline Support Agent

Field Collections Agent

Specialist Hotel Reservations (Temporary)

Customer Contact Agent

Customer Service Agent

Collections Agent - no evenings/weekends!

Assistant Project Manager/ Sub Agent

Contact Centre Team Leader

Sea Ocean/Air Freight Forwarder Operator with Inside Sales

JUNIOR SALES ADVISOR

Apprentice Estate & Letting Agent

Renewal Energy Consultant

JUNIOR SALES CONSULTANT

Sales Progressor

Partner – Farming and Commercial Insurance Business

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