Dispatchers Work, Jobs in Lancing, Wsx (with Salaries)

Pallet Network Collection & Customer Service Coordinator
Roberts Transport (Sussex) Limited —Littlehampton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Operations Controller (Control Room / Dispatch)
Secure 24 Support Ltd —Crawley
- £12.75 - £13.36 an hour
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time
Red Handling UK —Gatwick Airport
- £17.05 an hour
- Full-time
- English
- IT
- In-person
Quick apply
9d
Transport Administrator
Biffa Waste Services —Burgess Hill
- £26,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
Quick apply
5d
Senior Traffic Dispatcher
Biffa Waste Services —Burgess Hill
- Full-time
- Employee discount
Quick apply
10d
Customer Service
Westbourne Motors —Hickstead
- Weekend availability
- Computer literacy
Summer School Transport Manager (6 months)
EC English Language Centres —Brighton
- £30,000 a year
- Microsoft Excel
- English
- Microsoft Office
Quick apply
6d

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dispatchers jobs near lancing, wsx

Pallet Network Collection & Customer Service Coordinator

Roberts Transport (Sussex) Limited
Littlehampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
2 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Logistics
Microsoft Office
Transportation management systems
Communication skills
Time management

Full job description

Job Summary

The Pallet Network Collections & Customer Service Coordinator is responsible for managing customer collection requests, coordinating with pallet network partners, and providing excellent customer service throughout the collection and delivery process. The role ensures collections are booked accurately, customer enquiries are resolved efficiently, and service levels are maintained.

Key Responsibilities

Collections Coordination

Book and schedule pallet collections through the pallet network system.
Liaise with customers to arrange suitable collection times.
Ensure all collection information is accurate and complete before submission.
Monitor collection progress and resolve any issues or delays.
Coordinate with drivers, depots, and network partners to ensure successful collections.

Customer Service

Handle inbound and outbound customer calls and emails professionally.
Provide updates on collection and delivery status.
Resolve customer queries, complaints, and service issues promptly.
Build and maintain positive relationships with customers.
Escalate complex issues to management where necessary.

Administration

Enter and maintain accurate customer and shipment data.
Process collection requests and update transport management systems.
Produce reports on collections, service performance, and customer issues.
Maintain records in accordance with company procedures.

Operations Support

Work closely with the traffic and warehouse teams to ensure smooth operations.
Assist with POD (Proof of Delivery) requests and shipment tracking.
Identify opportunities to improve customer service and operational efficiency.
Support the team during peak operational periods.

Skills & Experience

Previous experience in customer service or transport/logistics.
Experience working with a pallet network is desirable.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Ability to prioritise workload in a fast-paced environment.
Good problem-solving and decision-making skills.
Competent in Microsoft Office (Word, Excel, Outlook).
Experience using transport management systems (TMS) is an advantage.

Personal Attributes

Customer-focused with a positive attitude.
Reliable and dependable.
Able to work under pressure and meet deadlines.
Strong attention to detail.
Team player with the ability to work independently.
Professional and courteous manner.

Key Performance Indicators (KPIs)

Collection booking accuracy.
Customer satisfaction levels.
Response times to customer enquiries.
Successful first-time collection rate.
Complaint resolution times.
On-time collection performance.

Working Hours

Full-time, Monday to Friday 09:00 - 18:00 (with occasional flexibility depending on operational requirements).
1 in 2 Saturday mornings - Paid as overtime

Pay: £28,000.00-£32,000.00 per year

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in lancing, wsx

Pallet Network Collection & Customer Service Coordinator

Operations Controller (Control Room / Dispatch)

Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time

Transport Administrator

Senior Traffic Dispatcher

Customer Service

Summer School Transport Manager (6 months)

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