Senior operational manager Work, Jobs in Lancing, Wsx (with Salaries)

Customer Operations Senior Manager
OneFamily —Brighton
9d
Operations Manager
The Connexus Institute —Hove
- £30,000 a year
- Part-time
- CRM software
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Quick apply
9d
Supported Living Manager
A Home For You —Worthing
- £30,000 - £36,000 a year
- Full-time
- Organisational skills
- Leadership
- Free parking
Quick apply
1d
Service Contact Advisor
Sussex Community Dermatology Service —Brighton
- £24,960 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
2d
Site Manager
MWHTreatment —Falmer
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Senior Product Manager
The Pensions Regulator —Brighton
- £85,126 a year
- Full-time
- Hybrid work
- Azure
- Agile
- Leadership
- Annual leave
- Flexitime
3d
Senior General Manager - Brighton i360
Nightcap PLC —Brighton
- £80,000 a year
- Full-time
- Hospitality
- Restaurant
- Café
Quick apply
Senior Facilities Manager
CBRE —Brighton
- Full-time
- Bachelor's degree
- Leadership
Area Manager - Cleaning
Contract Cleaning and Facilities —Gossops Green
- £28,000 - £29,500 a year
- Overtime
- Management
- English
- Supervising experience
Quick apply
2d
Senior Account Manager
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- APIs
- Communication skills
- Annual leave
10d
Senior Branch Nurse
Ideal Complex Care —Crawley
- £65,000 a year
- Case management
- Driving
- Travel
Quick apply
HR Manager
KT Healthcare —Chichester
- £45,000 - £50,000 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Quick apply
1d
Electrical Estates Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £49,387 - £56,515 a year
- Full-time
9d
Responsible Individual (RI)
MJM Care Group Ltd —Barnham
- £70,000 a year
- Full-time
- Childcare
- In-person
- Leadership
Quick apply
Centre Manager – Brighton Diagnostic Treatment Centre
Medical Imaging Partnership Ltd —Brighton
- £55,000 - £62,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Quick apply
Valuation and Estate Manager
WSCC —Chichester
- £64,682 - £68,330 a year
- Full-time
- Travel
10d
Professional Lead - Human Resources
Sussex Community NHS Foundation Trust —Brighton
- £57,528 - £64,750 a year
- Part-time
- Human resources
- Leadership
5d
External Resourcing Manager - ICHI
Keywords Studios —Brighton
- Full-time
- Hybrid work
- CRM software
- Employee assistance programme
Quick apply
4d
Food and Beverage Manager
Cottesmore Hotel, Golf & Country Club —Crawley
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
1d

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Customer Operations Senior Manager

OneFamily -
Brighton

Apply Now

Job details

9 days ago

Full job description

Are you a passionate leader with a drive to deliver outstanding customer outcomes? We’re looking for a Customer Operations Senior Manager to shape and lead our omni-channel call centre on a temporary basis, ensuring exceptional service, strong performance, and regulatory excellence across a complex, fast-paced environment.

Leading and inspiring a high-performing call centre team, delivering first-class service across phone, online, and paper channels
Driving operational efficiency, cost control, and continuous improvement through data-driven decision making
Ensuring regulatory compliance and risk management while maintaining a strong customer-first mindset
Championing innovation and change, identifying opportunities to enhance processes, service delivery and customer experience
Acting as a subject matter expert, particularly in supporting vulnerable customers and improving outcomes through insight and feedback
Partnering with senior stakeholders to deliver strategic priorities and contribute to business growth

Proven experience leading large, multi-channel call centre.
Strong understanding of regulatory frameworks and risk management within a financial services or regulated environment
A track record of delivering operational excellence, continuous improvement, and cost efficiency
A collaborative, proactive leader who thrives in driving change, innovation, and performance
Excellent stakeholder management and communication skills, with the ability to manage complex priorities

This is an exciting opportunity to make a real impact—leading teams, shaping strategy, and delivering meaningful improvements that enhance both customer experience and business performance.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

senior operational manager jobs in lancing, wsx

Customer Operations Senior Manager

Operations Manager

Supported Living Manager

Service Contact Advisor

Site Manager

Customer Operations Specialist

Senior Product Manager

Senior General Manager - Brighton i360

Senior Facilities Manager

Area Manager - Cleaning

Senior Account Manager

Senior Branch Nurse

HR Manager

Electrical Estates Manager

Responsible Individual (RI)

Centre Manager – Brighton Diagnostic Treatment Centre

Valuation and Estate Manager

Professional Lead - Human Resources

External Resourcing Manager - ICHI

Food and Beverage Manager

I want to receive the latest job alerts for senior operational manager in lancing, wsx

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