Hotel & accommodations guest services staff Work, Jobs in Langley, Ken (with Salaries)

Guest Relation Executive
Citi Terrace —Canterbury
- Up to £14.50 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
Night Reception Team Member
Travelodge —Maidstone
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
8d
Ground Floor - Team Member
Premier Inn —West Thurrock
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
14d
Guest Service Assistant
Hampton By Hilton Canterbury —Canterbury
- £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
4d
Night Reception Team Member - Part Time
Travelodge —Thurrock
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
9d
Casual Guest Service Assistant
BEST WESTERN ABBOTS BARTON HOTEL —Canterbury
- £12.71 an hour
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
6d
Receptionist
Mercure Maidstone Great Danes —Maidstone
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
2d
Holiday Sales - Owner and Guest Experience Advisor - HS1
Parkdean Resorts —Camber
- Sales
- No experience needed
- Front desk
- Store discount
- Employee assistance programme
Quick apply
11h
Receptionist
The George in Rye - Reception —Rye
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
1d
Nights Team Member
Premier Inn —Royal Tunbridge Wells
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Nights - Team Member
Premier Inn —Southend-on-Sea
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
10d
Receptionist
Audley Group —Royal Tunbridge Wells
- £12.74 an hour
- Part-time
- Employee discount
- Referral programme
2d
Casual Receptionist
Doubletree by Hilton Dartford Bridge —Dartford
- Part-time
- Bar
- Hotel
- IT
- Free parking
- Employee assistance programme
Quick apply
14d
Ground Floor Team Member
Premier Inn —Southend-on-Sea
- Up to £13.06 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Quick apply
23h
Night Porter
The Falstaff - Reception —Canterbury
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
11d
Receptionist
Valor Hospitality —Bexley
- £12.71 an hour
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
14d
Night Receptionist
Ashford International Hotel & Spa —Ashford
- £10.00 - £12.71 an hour
- Night shift
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
10d
Receptionist
Doubletree by Hilton Dartford Bridge —Dartford
- Full-time
- Bar
- Hotel
- IT
- Free parking
- Employee assistance programme
Quick apply
7d
Reservation & Revenue Coordinator
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Full-time
- Hotel
- Hotel experience
- Resort
- Employee discount
Quick apply
2d
Kitchen Porter
Chartwells —Tonbridge
- £12.71 an hour
- Full-time
- Customer service
- Restaurant
7d

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Guest Relation Executive

Citi Terrace -
Canterbury

Quick apply

Job details

Permanent | Full-time | Zero hours contract
Up to £14.50 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Organisational skills
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary

We are seeking a professional and personable Guest Relation Executive to join our esteemed hospitality team. The successful candidate will be responsible for delivering exceptional guest services, ensuring a memorable experience for all visitors. This role requires excellent communication skills, a warm demeanour, and the ability to handle guest enquiries with efficiency and courtesy. The Guest Relation Executive will act as the first point of contact for guests, providing assistance and fostering a welcoming environment that reflects our organisation’s standards of excellence.

Responsibilities

Greet guests warmly upon arrival and ensure a positive first impression.
Assist guests with check-in and check-out procedures, providing relevant information about services and facilities.
Handle guest enquiries via phone, email, or in person with professionalism and courtesy.
Manage reservations, cancellations, and modifications accurately using the booking system.
Coordinate with other departments to meet guest needs promptly and efficiently.
Address guest complaints or concerns with empathy and resolve issues to ensure satisfaction.
Maintain detailed records of guest interactions and preferences to personalise future services.
Promote hotel amenities, special offers, and local attractions to enhance guest experience.
Uphold high standards of hygiene, safety, and confidentiality at all times.

Skills

Multilingual abilities are highly desirable; fluency in two or more languages is preferred.
Bilingual candidates will have a distinct advantage in communicating with diverse guests.
Excellent phone etiquette with clear articulation and professional demeanour.
Previous hotel or hospitality experience is advantageous but not essential; training will be provided.
Strong guest service orientation with a friendly, approachable attitude.
Organised with the ability to multitask effectively under pressure.
Good organisational skills to manage reservations and guest records efficiently.
Ability to remain calm and courteous in challenging situations.

This role offers an exciting opportunity for individuals passionate about hospitality to develop their skills within a dynamic environment dedicated to delivering outstanding guest experiences.

Pay: Up to £14.50 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in langley, ken

Guest Relation Executive

Night Reception Team Member

Ground Floor - Team Member

Guest Service Assistant

Night Reception Team Member - Part Time

Casual Guest Service Assistant

Receptionist

Holiday Sales - Owner and Guest Experience Advisor - HS1

Receptionist

Nights Team Member

Nights - Team Member

Receptionist

Casual Receptionist

Ground Floor Team Member

Night Porter

Receptionist

Night Receptionist

Receptionist

Reservation & Revenue Coordinator

Kitchen Porter

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