Head of customer service Work, Jobs in Langtoft, Lin (with Salaries)

head of aftercare
Seagate Homes Group —Spalding
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
7d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
4d
Handover & Aftercare assistant
Seagate Homes Group —Pinchbeck
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
7d
Senior HR Manager - Head of HR
Country Court —Peterborough
- Monday to Friday
- Sales
- Public speaking
- Project management
- Free parking
- Annual leave
Quick apply
6d
Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Conflict management
- Communication skills
7d
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Head of Operational Marketing, Communications & Brand
ABAgri —Peterborough
- Hybrid work
- Analysis skills
- Analytics
Team PA (Consultant Services)
Taylor Rose —Peterborough
- CRM software
- Data entry
- Recruiting
- Referral programme
7d
New Homes Advisor
Ark Property Centre —Spalding Wygate
- From £13 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Customer Sales Manager
Care UK —Wisbech
- £40,000 a year
- Weekend availability
- Customer service
Head of Operations
WCF —Peterborough
- Full-time
- Customer service
- ERP systems
- Continuous improvement
1d
Supervisor
Frasers —Peterborough
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
12d
General Manager
Brightstar Hospitality Management —Grantham
- Weekend availability
- Hotel
- Computer skills
- Training & development
Quick apply
13d
HSEQ Advisor
Augean —Peterborough
- Up to £31,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
Quick apply
11d
People Manager
Carter Jonas —Peterborough
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Referral programme
5d
Head of Operations (Customer & Fulfilment)
A1 Lawn —Peterborough
- Full-time
- Customer service
- ERP systems
- Continuous improvement
Quick apply
1d
Business Administration Assistant
AJS —Holbeach
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Support Services Administrator
Woodland Trust —Grantham
- £26,227.50 a year
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
4d

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head of customer service jobs near langtoft, lin

head of aftercare

Seagate Homes Group
Spalding

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Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Purchase orders
Driving Licence
Report writing
Customer relationship building
Client engagement
Team leadership
Coaching
Filing
Process improvement
Construction quality snagging
Microsoft Office Suite
Complaint handling
Client relationship development
Microsoft Office
Quality assurance
Purchase order creation
Client services
Customer relationship management
Organisational skills
Construction contractor coordination
Contracts
Customer interaction
Budgeting
Household contractor coordination
Training & development
Leadership
Communication skills
Negotiation
Project progress tracking
Progress tracking
Time management

Full job description

Head of Aftercare

Location: Office Based - Spalding
Department: Customer Care / Aftercare?
Reports To: ?

About the Role

Seagate Homes is seeking an experienced and highly organised Head of Aftercare to lead our Aftercare Department, ensuring the efficient management of all post-completion defects across our developments.

Working closely with Housing Associations, employers' agents, subcontractors and internal departments, you will oversee the entire defects process from initial notification through to successful resolution. You will be responsible for maintaining excellent client relationships, ensuring contractual obligations are met, and driving exceptional customer satisfaction.

This is a key management position requiring excellent organisational skills, strong commercial awareness, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Defects Management

Manage all reported defects from Housing Associations and other clients.
Review, prioritise and allocate defects to the appropriate subcontractors.
Monitor progress of all outstanding defects and ensure agreed response times are achieved.
Escalate overdue or unresolved issues to senior management where necessary.
Ensure defects are completed to the required quality standards.
Arrange inspections where required to verify completed works.
Maintain accurate defect records and provide regular progress updates to clients.

Client Relationship Management

Act as the primary point of contact for Housing Associations during the Defects Liability Period.
Build and maintain strong professional relationships with clients.
Attend client meetings and provide updates on outstanding defect performance.
Resolve customer complaints professionally and efficiently.
Ensure high levels of customer satisfaction are maintained throughout the aftercare process.

Subcontractor Management

Allocate work orders to approved subcontractors.
Monitor subcontractor performance against agreed service level agreements.
Chase outstanding works and ensure completion within contractual timescales.
Maintain records of subcontractor performance.
Recommend alternative contractors where performance falls below company standards.

Commercial Administration

Raise Purchase Orders for all defect works.
Process subcontractor invoices.
Verify completed works prior to invoice approval.
Monitor defect costs against budgets.
Assist with cost recovery where defects are attributable to subcontractors.
Support the commercial team with recharge processes where appropriate.

Systems & Administration

Maintain accurate records within the company's defects management system.
Track response and completion times.
Monitor Defects Liability Period expiry dates.
Ensure all correspondence and documentation is filed correctly.
Produce reports for senior management.

Team Leadership

Lead and develop the Aftercare team.
Allocate workloads and monitor performance.
Provide coaching and support to team members.
Implement procedures to improve departmental efficiency.
Promote a culture of excellent customer service.

Compliance

Ensure compliance with Premier Guarantee and other warranty provider requirements.
Ensure all Health & Safety procedures are followed by subcontractors.
Maintain compliance with Building Regulations and company quality standards.
Support internal and external audits where required.

Essential Skills & Experience

Previous experience in a senior aftercare or customer care role within a housebuilder or housing developer.
Strong knowledge of residential construction and defect diagnosis.
Experience working with Housing Associations.
Excellent organisational and time management skills.
Ability to manage multiple developments simultaneously.
Strong IT skills including Microsoft Office.
Excellent communication and negotiation skills.
Commercial awareness with experience of purchase orders and invoice processing.
Ability to work under pressure and meet deadlines.
Full UK Driving Licence.

Desirable Experience

Experience with Premier Guarantee and NHBC warranty processes.
Experience managing a customer care or aftercare team.
Understanding of affordable housing developments.

Personal Attributes

Highly organised and methodical.
Strong leadership qualities.
Professional and customer focused.
Excellent problem-solving ability.
Positive and proactive attitude.
Able to build strong working relationships.
Confident decision-maker.
High attention to detail.
Commercially aware.
Calm under pressure.

Key Performance Indicators (KPIs)

Defects completed within agreed client timescales.
Average response time to reported defects.
Outstanding defects by development.
Client satisfaction scores.
Customer complaint resolution times.
Subcontractor performance.
Cost recovery from subcontractors.
Invoice processing accuracy.
Purchase Order compliance.
Departmental budget performance.

What We Offer

Competitive salary.
Company pension.
Annual leave plus bank holidays.
Opportunities for career progression.
Supportive and professional working environment.
Ongoing training and development.

At Seagate Homes, we pride ourselves on delivering high-quality homes and providing exceptional service long after handover. The Head of Aftercare will play a vital role in maintaining our reputation and ensuring our clients and homeowners receive the highest standards of aftercare.

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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head of customer service jobs in langtoft, lin

head of aftercare

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