This job reports to: Night Manager
The Role
This role has supervisory responsibility for campus security, and creating a safe, welcoming and inclusive environment at the University of Stirling, and includes a 10%-night shift allowance. As Night Supervisor, you will support the Night Manager in delivering on exceptional service experiences for students, staff, and visitors during night operations across the campus footprint. This role will be rostered on for 9-hour shifts between the hours of 7pm to 7am, 4 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.
You will oversee the night team staff/teams delivering operations, including directly supervising security and supporting the accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.
This role requires a proactive, hands-on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, responding to incidents and ensuring operational continuity overnight.
Key Duties and Responsibilities
Operations
- Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery.
- Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use.
- Respond to incidents and escalate issues to the Night Manager, the on-call accommodation manager or emergency services as appropriate.
- Ensure student/visitor-facing areas are maintained to high standards throughout the night.
- Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces.
- Supporting with the allocation and move of commercial guests and students as required to resolve concerns and issues.
Team Supervision
- Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management.
- Deliver briefings and updates to the team, fostering an environment of inter and intra-team collaboration to achieve goals.
- Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff.
- Support and identify training initiatives based on team requirements and encourage team cohesion and development.
Service
- Act as a point of contact for students and visitors during the night shift.
- Resolve minor issues and escalate complex concerns to the Night Manager or on-call accommodation Manager as required.
- Ensure clear communication of special requests and service needs across departments.
- Promote a safe and welcoming environment for all campus users
- Support preparation for arrivals, departures, and summer business, including check-in/out, lockouts, welfare, conduct and in-the-moment support.
Compliance & Safety
- Ensure adherence to policies on data security, privacy, and health & safety.
- Maintain awareness of security protocols and support the safeguarding of property and individuals.
- Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc).
- Using systems and processes to document/record incidents, accidents, emergencies and near misses.
Person Specification
Qualifications
- Demonstrated qualifications or equivalent experience
· Experience in team leadership roles, preferably in night operations
· Have and maintain an active, full and clean manual U.K. driver’s licence
· Understanding of safety and security procedures
· Experience working in a university or large organisation in a customer-facing role
· First Aid certification
· Security or safety training (local or national)
· Experience in customer service or hospitality environments
· Familiarity with campus or accommodation operations
· Mental Health First Aid and ASIST, or willingness to undertake in-post
Skills & Attributes
· Strong interpersonal and communication skills
· Ability to lead by example and motivate others
· Calm and decisive under pressure
· Attention to detail and commitment to service excellence
· Proactive problem solving and positive attitude
· Experience working in a university/campus environment
· Experience engaging with vulnerable individuals and providing information and support
· Experience in emergency response processes or security operations
Behaviours / Competencies
Customer Service is at the heart of what we do and those who join our team will need to feel and demonstrate the same priorities even in the most demanding situations. Lifelong memories are created by experiences our students have during their time at University; the relationships they develop and the services they receive from staff working within the University forms a significant part of this experience.
We place great importance on behaviours and attitudes during the selection process to ensure that we bring people into the University who support the way we do business. In addition to the duties and responsibilities associated with this role, the role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
1. Managing self and personal skills
Being aware of own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
2. Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
3. Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
4. Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
5. Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
6. Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
7. Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
8. Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
9. Achieving results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Additional Information / Special Conditions
Role holders are expected to have a high standard of personal appearance and wear business casual clothing on shift..
The post holder will be expected to attend, ensure university operational preparations for, and participate in key university and accommodation events such as arrivals/departures, open days, and graduation among others. Annual leave restrictions will be in place during these periods. Services operate 365 days of the year and there may be a requirement to work during University holidays as part of the role.
Application deadline: 07/06/2026 midnight
Interviews will be held Friday 12 June, Stirling Court Hotel
Reference ID: NightSupervisor26
Expected start date: 06/07/2026
Pay: £26,707.00-£29,588.00 per year
Benefits:
- Bereavement leave
- Cycle to work scheme
- On-site parking
- Sick pay
Work Location: In person
