technical support specialist Work, Jobs in larbert, fal (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Stock and Replenishment Supervisor
Rubix —Stirling
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
2h
Electrician
Serco Group —Larbert
- Up to £43,039 a year
- Full-time
- Employee assistance programme
1d
IM&T Junior Technician
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Monday to Friday
- Hybrid work
5d
Digital Communications Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Remote
- SharePoint
2d
Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Specifications Technologist
Cake Decor Ltd —Glasgow
- Up to £34,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
Quick apply
7d
249757 - GH - Specialist Clinical Technologist - Band 6
NHS Scotland —Scotland
- £43,231 - £52,679 a year
- Full-time
- Hospital
- Communication skills
7d
Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Analysis skills
- Communication skills
SHE Manager
BAE Systems —Glasgow
- Up to £66,500 a year
17h
Team Leader
Veolia Water Operational Services (Tay) Limited —Falkirk
- £38,616.76 a year
- Weekend availability
- Programmable logic controllers
- Leadership
- Annual leave
- Employee discount
Quick apply
248978 (LF) Senior Project Manager - Sustainable and Technical Development
NHS Scotland —Edinburgh
- £76,888 - £82,251 a year
- Leadership
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
1d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Field Service Technician
Sarens —Grangemouth
- Heavy lifting
- Mechanical knowledge
Quick apply
Regional Account Manager
Rubix —Falkirk
- Full-time
- Customer service
- Business development
- Communication skills
8d
Business Support Specialist
LRQA group —Inverleith
- Spanish
- English
5d
Planner
Dalcour Maclaren —Stirling
- Military
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Freelance Workiva Artworkers (Remote)
Emperor —Edinburgh
- Remote

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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