Workforce manager Work, Jobs in Larkfield, Ken (with Salaries)

Smart Metering Team Manager
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
10h
Workforce Manager (2 Year FTC)
Bouygues Construction —Tilbury
- Full-time
- Management
- Microsoft Office
- Administrative experience
Recruitment Business Manager
Commercial Services Group —West Malling
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
PR & Communications Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
5d
Facilities Manager
Brakes —Aylesford
- £56,375 a year
- Full-time
- Microsoft Excel
- Management
- Maintenance
- Employee discount
Internal Communications Manager
Big Motoring World —Gillingham
- From £35,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
5d
People and Payroll Co-ordinator
Golding Homes —Maidstone
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee discount
10d
Health and Safety Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Management
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
5h
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
3d
Duty Manager Aftersales
BCA —Tonbridge
- £32,000 - £45,000 a year
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Youth Justice Practice Manager
Medway Council —Chatham
- £45,795 a year
- Annual leave
- Employee discount
3d
Practice Manager – Governance, Workforce & People
Woodcote Medical —Purley
- £40,000 - £45,000 a year
- Part-time
- Management
- Human resources
- Leadership
- Free parking
- Bereavement leave
Quick apply
3d
Strategic People Business Partner
Southern Housing —Sittingbourne
- £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- In-person
- Annual leave
4d
Head of Patient Experience Team
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- English
- Leadership
4d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Mentoring
- In-person
- Annual leave
- Employee discount
5d
Creative Analyst
Must Have Ideas Ltd —Aylesford
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Store discount
Quick apply
12d
Senior Project Manager (SEN Schools Commissioning & Development)
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Assistant Team Manager - 16+ Care Leavers team
Medway Council —Chatham
- Up to £52,920 a year
- Hybrid work
- In-person
- Free parking
- Relocation assistance
6d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
12d
Strategic Workforce Planning Manager
DfT Operator —South East London
- Up to £65,777 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
Quick apply
12d

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workforce manager jobs near larkfield, ken

Smart Metering Team Manager

South East Water -
Snodland

Apply Now

Job details

Full-time
Up to £37,000 a year
10 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
IT
Customer support
Channel management
Leadership
Communication skills
A Level

Full job description

Summary:

Reporting to the Smart Metering Manager, your purpose in this role is to strategically build, lead, manage, and coach the Smart Metering team. You will foster a high-performance culture, ensuring that you and your motivated workforce of smart metering experts deliver excellent customer service and first-time resolution of customer concerns and queries.

Your role is paramount in ensuring all household customer interactions (internal and external) are governed by strict quality standards, achieving targets for customer satisfaction, and maintaining commercial and budgetary alignment.

Your leadership extends to the oversight of critical operational tasks, including managing customer complaints and objectors, raising work orders, resolving meter exchange error jobs, and completing property analysis, while you drive continuous process improvement and compliance across your team.

Main responsibilities:

Team Leadership and High-Performance Culture: Lead, manage, coach, and develop the Smart Metering team to foster a high-performance culture, ensuring the delivery of excellent customer service and the first-time resolution of customer concerns and queries.
Customer Governance and Commercial Alignment: Ensure all household customer interactions (internal and external) are managed in strict adherence to quality standards, customer satisfaction targets, budgetary limits, and commercial awareness.
Operational Management and Critical Task Oversight: Oversee key operational tasks, including managing customer complaints and objectors, raising work orders, resolving meter exchange error jobs, and completing property analysis. This also involves making informed decisions based on available data, company strategy, and time constraints.
Quality and Performance Improvement: Drive continuous innovation and process improvements by utilising Management Information (MI) mechanisms to manage and enhance Customer Service performance.
Process and Policy Refinement: Proactively collaborate with stakeholders to review and improve business processes, policies, and procedures, maintaining a particular focus on customer needs.
Compliance and Team Management: Manage people in line with company policies and procedures, guaranteeing that all work executed by the team complies with regulatory and industry standards.
Stakeholder Engagement and Expertise: Build robust relationships and maintain effective stakeholder management, demonstrating strong commercial awareness. Maintain comprehensive, current knowledge of Customer Service practices and policies to provide expert advice and support to colleagues and stakeholders.
Additional responsibilities may be assigned as the team evolves.

You'll need:
Skills / Qualifications / Experience

Educated to A level standard or equivalent with greater relevant experience.
A qualification in Customer Service/Business Administration and/or a recognised management qualification e.g. ILM is desirable.
Excellent verbal and written communication and coaching skills to positively influence colleagues (internal and external), customers and stakeholders to manage in a constructive, respectful and positive manner that supports ongoing development at individual, team and company level.
Able to own, deliver and promote key business messages in a positive and consistent way.
A deeply empathetic and customer-first mindset, with a passion for problem-solving and improving the customer experience.
The ability to recognise when decisions need to be collaborated, elevated or delegated.
To be able to adapt quickly to change.
Good IT skills, preferably in Google.
Ideally have previous demonstrable experience of managing people in a Customer Service environment.
Demonstrable experience in developing and delivering customer service, operational or process feedback and upskilling.
Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels.
Experience with using customer data, insights, and feedback to inform decisions and drive improvements.
Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes.
Experience in utilities, preferably the water industry is advantageous.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £37,000 p.a. (dependent on experience)

Apply Now

Refine Your Search

workforce manager jobs in larkfield, ken

Smart Metering Team Manager

Workforce Manager (2 Year FTC)

Recruitment Business Manager

PR & Communications Manager

Facilities Manager

Internal Communications Manager

People and Payroll Co-ordinator

Health and Safety Manager

Operations Manager

Duty Manager Aftersales

Youth Justice Practice Manager

Practice Manager – Governance, Workforce & People

Strategic People Business Partner

Head of Patient Experience Team

Delivery Manager

Creative Analyst

Senior Project Manager (SEN Schools Commissioning & Development)

Assistant Team Manager - 16+ Care Leavers team

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Strategic Workforce Planning Manager

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