Software development specialist Work, Jobs in Lasham, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Graduate Software Engineer (Cloud Solutions)
proventeq —Reading
- Hybrid work
- Computer Science
- Bachelor's degree
- Machine learning
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
Construction Support Administrator
RW Armstrong Group —Basingstoke
- Full-time
- Microsoft Office
- Administrative experience
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
6d
Systems Engineer (System Design Specialist)
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- System design
- Organisational skills
- Agile
- Annual leave
- Work from home
IT Engineer
QinetiQ —Farnborough
- £51,975 - £57,750 a year
- Full-time
- Engineering
- Mentoring
- Employee discount
Systems Engineer
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- System design
- Organisational skills
- Agile
- Annual leave
- Work from home
Trainee Water Treatment Engineer
SMS Environmental —Reading
- Up to £26,000 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Communication skills
- Employee discount
- Sick pay
Quick apply
Head of Engineering (Hybrid)
Automation Consultants Ltd —Reading
- £110,000 - £120,000 a year
- Hybrid work
- Computer Science
- AWS
- Team management
- Annual leave
- Flexible schedule
Digital Marketing Manager – B2B Software
WinPure —Theale
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Analytics
- Free parking
- Work from home
Quick apply
Field Service Technical Consultant
printMAX —Alton
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT Software Developer
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £30,000 - £40,000 a year
- Full-time
- Software troubleshooting
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
12d
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
Software Engineer - Autonomy
Kraken Works Limited —Fareham
- Full-time
- Analysis skills
- Software development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Delivery Manager (Biomechanics)
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Continuous improvement
- Annual leave
- Employee discount
4d
Junior Quality System Specialist
Loftware, Inc. —Reading
- £25,000 - £39,000 a year
- Hybrid work
- Engineering
- English
- Bachelor's degree
Quick apply
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Trainee - Electrical Thermographic (Thermal Imaging) Engineer
Red Current —Aldermaston
- Full-time
- Microsoft Word
- Engineering
- Maintenance
- Annual leave

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software development specialist jobs in lasham, ham

Second Line Support

Graduate Software Engineer (Cloud Solutions)

Customer Service Desk Analyst

IT Asset Manager

Construction Support Administrator

Telesales / Lead Generation Executive – New Business

Systems Engineer (System Design Specialist)

IT Engineer

Systems Engineer

Trainee Water Treatment Engineer

Head of Engineering (Hybrid)

Digital Marketing Manager – B2B Software

Field Service Technical Consultant

IT Software Developer

Technical Lead - Backend

Software Engineer - Autonomy

Delivery Manager (Biomechanics)

Junior Quality System Specialist

Second Line Support

Trainee - Electrical Thermographic (Thermal Imaging) Engineer

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