Café Supervisor at Cabbages & Kings coffee shop
Join our friendly team as a Cafe Supervisor. We're looking for an enthusiastic, reliable leader with excellent customer service skills to oversee daily operations, support staff, and help create a welcoming experience for every customer. Previous café or hospitality supervisory experience required. We are seeking someone who is confident and happy to work alone, or with another team member during catering provision.
Apply today and be part of a great team!
How to apply:
Please submit a CV via Indeed which demonstrates your skills and experience.
This is rolling recruitment, so applications will be viewed regularly and candidates offered interviews on various dates.
We look forward to hearing from you.
Responsible to: Catering Operations Manager
Pay: £13.65 per hour
Hours of work: 15 hours per week, across 2 days, with flexibility, Monday to Friday
Who are we?
127 Trading Ltd is the trading subsidiary of the charity called the Mix Stowmarket Ltd. The charity Inspires, empowers, and supports young people, to enable them to develop resilience, to thrive and unlock their full potential.
127 Trading was established to generate unrestricted profit for the Mix. It is wholly owned by the Charity and operates under a board of directors. We operate on 4 coffee shops, on different sites, one within The Mix charity building in Stowmarket, the Duck and Teapot at Needham Market, within The Co-op building in Hadleigh and one within the University Suffolk building, in Ipswich. 127 Trading also provides catering for room hires at the Mix building and external catering.
Overview and purpose of the role
The Cafe Supervisor will work at Cabbages & Kings in Stowmarket. As well as providing support to the Catering Operations Manager, they will help supervise a team, creating a positive and welcoming environment. Customer satisfaction and a friendly, can-do approach is essential in this role.
Main responsibilities:
- Mostly lone working in the coffee shop, within a busy community building. During provision of catering will be supported by another team member.
- Supervise, manage, and maintain Front of House (FOH) and team, creating a welcoming atmosphere to both staff and customers.
- Work closely with our existing supervisor in support of the Catering Operations Manager.
- Ensure compliance with food safety, health and safety and allergen processes, and all applicable laws and regulations.
- Place orders and manage stock. Perform stock checks as and when required.
- Cash handling and banking; till work.
- Maintain the highest standard of cleanliness and hygiene in both FOH and kitchen areas.
- Assist with food preparation and coffee delivery to the highest standard.
- Keep areas clean and tidy throughout the day ensuring equipment and facilities are cleaned down and prepped for the following day.
- Support the Catering Operations Manager with the development and growth of the catering functions.
Person Specification:
Essential Qualifications, knowledge, skills and / or experience
- A suitable level 2 or above qualification in catering or hospitality (or equivalent experience in the catering / hospitality industry)
- At least 2 years’ experience of catering or hospitality, preferably in a supervisory or management capacity, and preferably in a similar cafe / coffee shop setting
- Ability to work under pressure while maintaining a positive attitude.
- Experience of cash and card handling and till procedures.
- Base knowledge of barista skills
- Sound knowledge of legislation and best practice relevant to the catering / hospitality and experience of compliance and maintenance of standards
- A good working knowledge of electronic point of sales systems and processes.
- A willingness to work flexibly including peak times (evenings and weekends/ Bank Holidays) and cover all operational duties as part of the team switching between sites when required.
- Passionate about customer service with all visitors feeling welcome and valued, cleanliness and presentation standards
- An openness to the aims of the charity, youth work and young people.
- Sound management and people skills experience with an ability to train and develop a team.
- An understanding of safeguarding and a willingness to work with young people
- Excellent communication and interpersonal skills to established and maintain effective working relationships with both internal colleagues and external contacts / organisations.
....
127 Trading Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks.
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Pay: £13.65 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
