Customer support service centre advisor Work, Jobs in Layham, Sfk (with Salaries)

Customer Support Service Centre Advisor
HTG Trading Ltd —Great Blakenham
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Sick pay
Quick apply
6d
Dispenser
Boots —Ipswich
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Saturday Sales Advisor
PetsCorner —Woodbridge
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Head of General Accounting (FTC until February 2028)
Penguin Books Limited —Colchester
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
10d
Finance Manager - External Reporting
Greene King —Bury St. Edmunds
- Full-time
- Communication skills

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Customer Support Service Centre Advisor
HTG Trading Ltd —Great Blakenham
As the first point of contact for our customers, you’ll play a key role in delivering a *prompt, professional, and friendly service*. Pay: £26,436.80 per year.
£26,436.80 a year
Quick apply
6d
Customer Support Advisor
Zest Car Rental —Dereham
Supporting customers via phone, email & live chat. We’re looking for a *Customer Support Advisor* to help deliver brilliant experiences before, during, and…
£27,500 a year
Quick apply

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customer support service centre advisor jobs near layham, sfk

Customer Support Service Centre Advisor

HTG Trading Ltd -
Great Blakenham

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
6 days ago

Benefits

Free parking
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Numeracy
IT
Communication skills

Full job description

Are you passionate about delivering outstanding customer support? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Customer Service Support Centre Administrator to join our dynamic team and be at the heart of our operations.

About the Role

As the first point of contact for our customers, you’ll play a key role in delivering a prompt, professional, and friendly service. You’ll handle enquiries, coordinate service requests, and ensure issues are resolved quickly—often on the first call. If you enjoy multitasking, problem-solving, and working both independently and as part of a team, this could be the ideal role for you.

What You’ll Be Doing

Handling incoming customer calls, service requests, and parts enquiries with confidence and care
Providing clear, professional advice to both internal and external customers
Keeping customers informed with accurate ETAs for engineers and parts deliveries
Plan appointments for a variety of works including planned maintenance and installations, ensuring the customer is kept informed on the status
Inputting and managing data in internal and customer service systems
Coordinating engineers’ workloads and ensuring KPI response targets are met, where required
Monitoring parts dispatch and returns to keep operations running smoothly
Processing payments securely for non-account customers

Day-to-Day

Delivering exceptional customer service with empathy and professionalism
Managing busy workloads while maintaining accuracy and attention to detail
Supporting weekend rota (1 in 5 weekends, with enhanced pay)
Learning our equipment range and helping customers with parts enquiries (full training provided!)
Taking on additional tasks as the business evolves

What We’re Looking For

Strong IT skills (Excel, Word, Outlook – training provided for internal systems)
Experience working in a customer service or service-based environment
Excellent communication and interpersonal skills
Ability to stay calm under pressure and meet deadlines
Great attention to detail and accuracy
A flexible, team-oriented mindset with the confidence to work independently
Solid literacy and numeracy skills

Why Join Us?

Be part of a supportive and collaborative team
Develop your knowledge with full training provided
Work in a varied, fast-paced role where your contribution truly matters
Company social events
Free period products
Pet Policy
Company pension for eligible employees
Free parking

Pay: £26,436.80 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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customer support service centre advisor jobs in layham, sfk

Customer Support Service Centre Advisor

Dispenser

Saturday Sales Advisor

Head of General Accounting (FTC until February 2028)

Finance Manager - External Reporting

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