Complaints manager Work, Jobs in Lea Town, Lan (with Salaries)

Booking Coordinator
Simpsons SKODA —Preston
- £28,000 - £31,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
7d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Store Manager
Aldi —Thornton Cleveleys
- £52,910 - £69,000 a year
- Annual leave
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
23h
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Financial services
- Communication skills
- Banking
- Annual leave
11d
Responsible Individual
Therapeutic Care NW LTD —Leigh
- Up to £400 a day
- In-person
- Leadership
- Communication skills
Quick apply
2h
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader - Blackpool County Court
HM Courts & Tribunal Service —Blackpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
Customer Escalations Officer
Perch Group —Blackpool
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
14d
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Ward Manager
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Free parking
8d
Anglican Ordained Priest
Ministry of Justice —Preston
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
3d
Senior Support Worker- Imaging- Interventional Radiology
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Weekend availability
7d
Programme Facilitator - Preston
HM Prison & Probation Service —Preston
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
6d
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
6d
Block Manager
Parkinson Property —Lancaster
- £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Bereavement leave
- Sick pay
Quick apply
8d
QA Manager
Tangerine Group —Lytham
- Up to £40,000 a year
- Monday to Friday
- Bachelor's degree
- IT
- Time management
5d
Senior Theatre Support Worker
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Weekend availability
- Communication skills
14h
Policy Enforcement Officer | Full time | Farington, Lancashire
Lancashire County Council —South Ribble
- £28,142 - £32,061 a year
- Weekend availability
- Analysis skills
- Communication skills

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complaints manager jobs near lea town, lan

Booking Coordinator

Simpsons SKODA -
Preston

Quick apply

Job details

Permanent | Full-time
£28,000 - £31,000 a year
7 days ago

Benefits

Company pension
Company events
On-site parking

Qualifications

Customer service
GCSE
Upselling
Cash handling
Mechanical knowledge

Full job description

Hours of Work

Monday to Friday 8.30am to 5.30am

1. MAIN PURPOSE OF JOB

To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller at Colne and Preston.
Managing data on a day to day basis, downloading and importing Service lists and 1rst/2nd/3rd phase contacts.
Contacting customers to book in for service work and routine maintenance.
Managing Visual Health Checks generated from the Service Department, contacting customers to follow up advisories and urgent work we have advised at the last visit.

2. OBJECTIVES AND KEY TASKS

Customer satisfaction:

To ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically.
To provide customer estimates according to company policy on schedules, times and pricing.
To advise customers of realistic booking availability and time taken for work required for their vehicle
To give customers a full and clear quote for work booked in for their vehicle.

Improve profitability:

To ensure customer awareness of all products and services available.
To sell additional products, services and repair work in a professional manner.
Implementation of company and Manufacturer service promotions.
Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency.
Cultivation of business relationships.

Cost control:

To ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
Complete repair orders and inform customers of additional repairs needed including prices and delivery dates. Obtain written confirmation before ordering major units and obtain suitable deposits.

Record maintenance:

Maintenance and analysis of customer files and their use for customer care, and contact with inactive customers.
To document all warranty and goodwill work as per the manufacturer’s requirements and retailer policy.
Maintenance of customer information on the retailer DMS.

Staff:

To ensure that the Service Department have sufficient work booked in their diaries and Service Advisors are aware of all bookings made.

Administration:

To ensure that all customer requests for servicing and repair are detailed on the job card and that customer’s sign the relevant section on the job card.
To ensure the customer is advised of the type, range and cost of the repair order, and to follow up any incomplete work or future requirements the vehicle may have for repair or service.
Agree method of payment before work commences and obtain repair order customer signature.
To ensure correct procedures are adopted for verification of payment by cheque, credit card or charge card.
Load the workshop accurately using the agreed service loading system.
To accurately maintain document control systems.
To constantly review all areas of responsibility, and discuss with the Service Manager any ideas that may be had for improvement or change.
Responsible for recall campaigns. Ensure all affected vehicles are identified by recall and communicated to all Service and Sales staff. Carry out checks with Workshop Foreman / Aftersales Manager on all vehicles in for service and repairs for any outstanding recalls
To ensure all additional work is authorised and accurately recorded.

Communication:

Maintain effective liaison with customers and other members of retailer staff.
Present completed vehicles to the customer, advising of any future requirements and ensuring customer satisfaction with the work completed.
Ensure adequate display of promotional material is available.
To advise the Service Manager of customer and departmental problems.
Ensure courteous use of the telephone, adhering to company and manufacturer policies.
Maintain a high standard of dress and conduct at all times.
Presentation of the capabilities of the department to the customer as a contribution towards the reputation of the dealership and services offered.

General:

Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements.
To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
To ensure that confidentiality is maintained.
To follow all Simpsons SKODA policies and procedures as per the employee handbook.
To champion the Culture and Values of Simpsons SKODA at all times.
Any other duties commensurate with the position.

Experience, Qualifications and Training:

Ability to communicate clearly and concisely with customers and other staff members.
Ability to accurately record all relevant information.
Up-to-date knowledge of warranty procedures and documentation.
Up-to-date knowledge, where appropriate, of computerised recording procedures.
Ability to handle upset customers effectively.
Training in telephone answering techniques and customer satisfaction methods.
Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer’s information bulletins and service information.
Completion of manufacturer training courses as appropriate.

3. RELATIONSHIPS

Direct relationships with the Booking Centre staff, Head of Business, Service Manager, Aftersales Manager, other company managers, Service Advisors, Workshop Controller, Technicians, Parts Staff, Drivers and Valeters.

Indirect relationships with manufacturer head office representatives and external service partners / suppliers.

4. RESPONSIBLE TO:

Directly responsible to: Aftersales Manager at Preston

Salary : OTE £31,000

Job Types: Full-time, Permanent

Pay: £28,000.00-£31,000.00 per year

Benefits:

Company events
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in lea town, lan

Booking Coordinator

General Manager

Store Manager

Head of Customer Experience

Customer Banking Agent

Responsible Individual

Duty Operations Manager

Team Leader - Blackpool County Court

Customer Escalations Officer

Holiday Park General Manager

Ward Manager

Anglican Ordained Priest

Head of Customer Experience

Senior Support Worker- Imaging- Interventional Radiology

Programme Facilitator - Preston

Guest Experience Manager

Block Manager

QA Manager

Senior Theatre Support Worker

Policy Enforcement Officer | Full time | Farington, Lancashire

I want to receive the latest job alerts for complaints manager in lea town, lan

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