Front desk manager Work, Jobs in Leamington Spa, War (with Salaries)

Guest Services Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee assistance programme
Quick apply
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
1d
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Guest Service Manager - Front Office
Reception - HBH Birmingham —Birmingham
- £29,950 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee discount
Quick apply
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d

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Guest Services Manager

Holiday Inn Leamington Spa -
Warwick

Quick apply

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11500

Branch: Holiday Inn Leamington Spa

Location: Holiday Inn leamington Spa, Warwick

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and Christmas

Hours per week: 40

Posted date: 01/04/2026

Closing date: 17/06/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

What we’re looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Benefits

Our rewards package includes:

Discounted hotel stays around the globe, with food and beverage discounts.
Attractive discounts across many major retailers, restaurants, and events.
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

This down-to-earth hotel is 1 mile from Leamington Spa railway station, 2 miles from Warwick Castle and 3 miles from Warwick Racecourse.

Warmly furnished rooms feature flat-screen TVs, free Wi-Fi, work desks, and tea and coffeemaking facilities. Upgraded rooms add minifridges.

Parking is complimentary. Meals are offered in a casual restaurant; kids age 12 and under eat at no cost. Other amenities include a fitness centre, a bar and a guest computer.

Quick apply

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Guest Services Manager