technical support occupations Work, Jobs in leamington spa, war (with Salaries)

Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
13d
IS Service Desk Technician
Gallagher —Warwick
- Azure
- IT
- Communication skills
12d
IT Support Analyst
OneSchool Global —Warwick
- Full-time
- Azure
- Windows
- IT
- Free parking
- Referral programme
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Automotive Technical Support Specialists – Aftersales
Segula Technologies —Coventry
- Full-time
- Software troubleshooting
- Automotive diagnostics
- Communication skills
Quick apply
14d
IT Support Technician
Amazon UK Services Ltd. —Daventry
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
17h
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
5d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
13d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1h
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
2h
Financial Systems Support Analyst (D365)
The Manufacturing Technology Centre —Coventry
- £30,000 - £40,000 a year
- Overtime
- Communication skills
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
8d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
1d
IT Support
Premium Numismatics —Earl Shilton
- From £24,000 a year
- Temporary
- Hybrid work
- Software troubleshooting
- Maintenance
- Windows
- Free parking
Quick apply
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
9d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
13d
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership

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Service Delivery Analyst

Swanton Care and Community -
Coventry

Apply Now

Job details

Permanent
£30,000 - £35,000 a year
13 days ago

Qualifications

ITIL Certification
Driving Licence
Computer Science
Continuous improvement
ITIL
Communication skills

Full job description

About The Role

Job Title: Service Delivery Analyst

Location: Remote

Reports to: Service Delivery Manager

Department: Digital Services

Role Purpose

The Digital Service Delivery Analyst plays a key role in ensuring the successful delivery, optimisation, and support of digital services across the organisation. This position focuses on monitoring the service management portal, managing incidents and requests, and driving continuous improvement to enhance user experience and operational efficiency.

Driving licence desirable as there may be infrequent requirement to travel

Key Responsibilities

Service Monitoring & Performance

Track and analyse digital service ticket performance against agreed SLAs and KPIs.

Identify trends, issues, and opportunities for improvement.

Incident & Problem Management

Act as a point of contact for digital service issues, ensuring timely resolution.

Collaborate with technical teams to diagnose root causes and implement fixes.

Change & Release Support

Assist in planning and coordinating digital service changes and releases.

Ensure changes are documented and communicated effectively.

User Support & Engagement

Provide guidance and support to end-users on digital tools and platforms.

Gather feedback to inform service enhancements.

Continuous Improvement

Contribute to service improvement plans and digital transformation initiatives.

Maintain documentation, knowledge bases, and process workflows.

Skills & Experience

Understanding of ITIL principles and service management frameworks.

Experience with digital platforms, cloud services, and enterprise applications.

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Familiarity with service monitoring tools and reporting dashboards.

Qualifications

Degree in IT, Computer Science, or related field (or equivalent experience).

ITIL Foundation certification (preferred).

Experience in a service delivery or support role within a digital/IT environment.

Key Attributes

Customer-focused mindset with a passion for improving digital experiences.

Ability to work collaboratively across teams and adapt to changing priorities.

Proactive approach to identifying and resolving issues

Task-driven, with the ability to prioritise effectively and manage multiple service requests in a fast-paced environment.

Working Hours

Full-time, 40 hours a week

The job is based from home, however there may be the infrequent requirement to travel.

Salary

Annual Salary, £30,000 to £35,000 based on experience.

Apply Now

Refine Your Search

technical support occupations jobs in leamington spa, war

Service Delivery Analyst

IS Service Desk Technician

IT Support Analyst

Service Analyst

Service Desk Consultant II

Automotive Technical Support Specialists – Aftersales

IT Support Technician

Technical Account Manager

Onsite IT Support Analyst - 1st/2nd line

1st Line Service Desk Analyst

Technical Support Engineer

Financial Systems Support Analyst (D365)

IT Support Assistant

Senior Service Desk Engineer

EV Technical Support Engineer

ICT Support Analyst - Birmingham

IT Support

IT Analyst

Associate Applications Support Engineer

IT Field Service Engineer

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