Implementation specialist Work, Jobs in Leamside, Dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Distribution Specialist (North England)
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- English
- Supervising experience
- University
- Annual leave
- Employee assistance programme
11d
Project Support Officer - Systems and Process Team
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Full-time
- Presentation skills
- SharePoint
- AI
- Annual leave
1d
Senior Programme Administrator
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
2d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
11d
AI and Model Governance Specialist
NHS Business Services Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Machine learning
- Leadership
- Employee assistance programme
- Employee discount
1d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Solution Delivery Specialist
Pneuma Group —Middlesbrough
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
2d
Technical Specialist - PCI
British Airways —Newcastle upon Tyne
- Full-time
- System design
- Java
- AWS
4d
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
HOC - Land Based - Plants, Environment & Adults (2025/LD100)
EAST DURHAM COLLEGE —Sherburn ED
- £44,000 - £46,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Mentoring
- Free parking
- Annual leave
2d
Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
4d
Place Missions Lead Educationalist
Department for Education —Darlington
- £600 a day
- Part-time
- Presentation skills
- Leadership
- School
4d
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
9d
Billing Operations Specialist
CPOMS —Newcastle upon Tyne
- Microsoft Excel
- ERP systems
Quick apply
UKB National Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
4d
Deputy Head of Student Registry
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
10d

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implementation specialist jobs near leamside, dur

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in leamside, dur

Technical Support Specialist

Distribution Specialist (North England)

Sage Intacct Implementation Specialist

Project Coordinator

Project Support Officer - Systems and Process Team

Senior Programme Administrator

Paid Search Manager

Department Manager

AI and Model Governance Specialist

Support Specialist

Solution Delivery Specialist

Technical Specialist - PCI

Systems Specialist

HOC - Land Based - Plants, Environment & Adults (2025/LD100)

Office Facilities Manager

Place Missions Lead Educationalist

Apprentice Application Operations Engineer

Billing Operations Specialist

UKB National Facilities Manager

Deputy Head of Student Registry

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