customer experience advisor Work, Jobs in leatherhead, sry (with Salaries)

Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Sales Advisor
PetsCorner —Chessington
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Contact Centre Advisor
Epsom & Ewell Borough Council —Epsom
- £26,735 - £30,986 a year
- Full-time
- Customer service
- Communication skills
Health Advisor/FOH
MyHealthcare Clinic —Esher
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Tesco Travel Money Advisor
Travelex —Sutton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
10d
Customer Sales Advisor
Halfords —Epsom
- £11.28 - £13.14 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
5h
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
2d
Stocktaker - Guildford
nGeneration —Guildford
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Part Time HR Advisor
Sega Amusements International Ltd —Chessington
- Part-time
- Hospitality
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
Sales Advisor
Hotel Chocolat —Epsom
- £14.15 an hour
- Hotel
- Café
- Employee discount
Part Time - Claims Executive - Pre-Hire Team
Sovereign Automotive —Epsom
- From £27,250 a year
- Overtime
- Microsoft Office
- IT
- In-person
Quick apply
10h
Customer Service Adviser
Mole Valley District Council —Dorking
- £27,998 - £29,639 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Customer Support Advisor
Person Centred Software Ltd —Guildford
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Stocktaker - South London
nGeneration —Croydon
- £27,500 - £29,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
2d
Customer Services Advisor
Halfords —Epsom
- £11.48 - £13.34 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
5h
Inbound Advisor
Lifetime Legal Ltd —Wokingham
- From £28,500 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Free parking
- Store discount
Quick apply
BMW Customer Contact Advisor
Sytner BMW Maidenhead —Maidenhead
- Full-time
- Customer service
- Organisational skills
- Employee discount
14d

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customer experience advisor jobs near leatherhead, sry

Customer Experience Advisor

Elder -
London

Apply Now

Job details

Full-time

Qualifications

Salesforce
Customer support
Account management
Communication skills

Full job description

Customer Experience Advisor

About us:

Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.

That starts by helping people live a healthier and happier life in their own homes, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.

About the role:

As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive ‘can-do’ attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday.

What you'll be doing:

Own and manage a portfolio of families, driving both customer satisfaction and retention
Proactively identify risks and take action to improve customer outcomes
Handle customer and carer queries, complaints and escalations with empathy and efficiency
Management of relevant case queues on Salesforce
Promote customer and carer self-serve tools via customer and carer education and modelling use
Model behaviours in line with Elder’s values and organisational culture
Work collaboratively with other parts of the business to deliver on Elder’s wider goals
Follow all Elder processes, including those related to HR, safeguarding and finance
Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function

Need to have:

Previous experience in a account management, customer support or customer success role
Highly organised with strong attention to detail
Passion for delivering exceptional customer experience and long-term relationship building
Strong communication skills - both written and verbal
A proactive, “can-do” attitude and a customer first mindset
Understanding of the Customer Experience team performance and how this feeds into wider business priorities
Confidence handling complaints and turning around challenging situations

Nice to have:

Experience of working in the care sector
Experience using SalesForce

Benefits

We’re a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer:

Competitive Salary + Bonus Scheme
25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)
6 weeks work from anywhere in the world
Dental and health insurance
Hybrid office (2 days per week in the office)
E-learning platform (Udemy)
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.

Apply Now

Refine Your Search

customer experience advisor jobs in leatherhead, sry

Customer Experience Advisor

Sales Advisor

Contact Centre Advisor

Health Advisor/FOH

Customer Service Advisor

Tesco Travel Money Advisor

Customer Sales Advisor

Customer Service Coordinator

Stocktaker - Guildford

Part Time HR Advisor

Sales Advisor

Part Time - Claims Executive - Pre-Hire Team

Customer Service Adviser

Customer Support Advisor

Customer Service Advisor

Stocktaker - South London

Trainee Customer Resolutions Advisor

Customer Services Advisor

Inbound Advisor

BMW Customer Contact Advisor

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