Quality improvement lead Work, Jobs in Leatherhead, Sry (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Group Quality and Improvement Advisor
Ramudden Global UK —South London
- Nights as needed
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Quality Improvement Lead
Whittington Health NHS Trust —London
- £66,274 - £73,496 a year
- Part-time
- Leadership
9d
Insurance Quality Lead
Bionic Services Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
11d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Improvement Director for Cancer
King's College Hospital NHS Foundation Trust —London
- £113,565 - £150,569 a year
- Part-time
2d
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
Quick apply
9d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Deputy Events Director
Shack Events —London
- From £65,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
12d
Assistant Director of Mental Health & Autism
Active Prospects —Reigate
- £75,000 a year
- Full-time
- Hybrid work
- Management
- Employee assistance programme
Quick apply
1d
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
9d
Quality and Compliance Manager
Liaise —London
- £40,000 - £45,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
Quick apply
Product Owner
Worldpay (UK) Limited —London
Quick apply
9d
Pastoral Coordinator
Outcomes First Group —Epsom
- Up to £29,000 a year
- Monday to Friday
- Leadership
- School
- Employee discount
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Inclusion & Outcomes Lead
Head Office —London
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
9d
Quality and Governance lead
Change Grow Live —Lewisham
- £36,101.10 - £38,114.53 a year
- Patient monitoring
- Continuous improvement
- Leadership
- Referral programme
8d
Business Analyst/Process Improvement Lead
OPUS TECHNOLOGY —Reigate
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Continuous improvement
- AI
- Life insurance
- Referral programme
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
5d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

quality improvement lead jobs in leatherhead, sry

Operational Excellence & Process Improvement Lead

Group Quality and Improvement Advisor

Quality Improvement Lead

Insurance Quality Lead

Customer Experience Manager

Relationship Manager

Improvement Director for Cancer

Head of Operations

Global Head of Customer Support

Deputy Events Director

Assistant Director of Mental Health & Autism

Operations Manager - Autonomous Vehicles

Quality and Compliance Manager

Product Owner

Pastoral Coordinator

Head of CS - Under 18s Services

Inclusion & Outcomes Lead

Quality and Governance lead

Business Analyst/Process Improvement Lead

Head of Client Services

I want to receive the latest job alerts for quality improvement lead in leatherhead, sry

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