Technical support Work, Jobs in Ledbury, Hef (with Salaries)

IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
12d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
IT & Technical Systems Coordinator
TIOS Systems Ltd —Hereford and Worcester
- From £30,000 a year
- Full-time
- In-person
Quick apply
2d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Technician
Border Office Supplies and Systems —Hereford
- Full-time
- SharePoint
- In-person
- Communication skills
- Sick pay
Quick apply
2d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Service Desk Analyst
Leidos —Leominster
- £29,500 - £34,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Work from home
8d
Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
8d
IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- CRM software
- Travel
- In-person
- Employee discount
- Sick pay
Quick apply
Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
12d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- In-person
Tech Support Manager
ProCook —Gloucester
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Organisational skills
- Free parking
- Annual leave
Quick apply
9d
IT Infrastructure & Communications Specialist
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Azure
- Employee discount
13d

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IT & Cyber Support Trainee (Degree Apprenticeship)

Assure Technical -
Malvern

Quick apply

Job details

Permanent | Full-time
£18,000 - £23,000 a year
12 days ago

Benefits

Free parking
Casual dress
Additional leave
Relocation assistance
Employee mentoring programme
Company pension
Work from home
Company events
Bereavement leave
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Process improvement
AS Level
Technical writing
Computer skills
Customer support
Customer interaction
Technical project management
Cybersecurity
Project management experience
BTEC
Communication skills
A Level
Help desk

Full job description

Are you passionate about IT and cybersecurity, looking to launch your career with the UK’s most trusted cybersecurity partner?

We are seeking a driven, curious, and customer-focused IT & Cyber Support Trainee to join our Malvern team. In this entry-level role, you will serve as a vital point of support for our daily business operations and external clients, delivering first-class 1st line IT support, setting up client accounts, and assisting businesses in achieving compliance with cybersecurity frameworks such as Cyber Essentials.

Full comprehensive training will be provided. Following a successful probation period, you will have the opportunity to map out a tailored cybersecurity career pathway, including the opportunity to embark on a funded Degree Apprenticeship and gain specialist industry qualifications, including Cyber Essentials / Cyber Essentials Plus Assessor and Cyber Scheme Team Member (CSTM).

Success Metrics

Customer Satisfaction & First-Contact Support: Friendly, professional 1st line support delivery that helps maintain our 5.0* Trustpilot rating through clear communication and rapid fault resolution.
Operational Progress & Autonomy: Rapid onboarding onto internal systems, progressing to independent, intuitive task management and priority handling by Month 6.
Compliance & Technical Delivery: Accurate setup of client accounts and precise support for consultants delivering Cyber Essentials and other security frameworks.
Process Improvement & Initiative: Active contribution to documenting IT procedures, researching emerging technologies (including AI and new threats), and improving internal workflow efficiencies.
Professional Development: Successful progression through probationary benchmarks and enrollment onto a formal IT/Cyber Security Apprenticeship pathway.

Key Responsibilities

1. 1st Line IT & Client Cyber Support

1st Line Troubleshooting: Perform 1st line IT support tasks, including workstation setup, hardware/software repairs, network troubleshooting, and resolving daily end-user technical queries.
Client Security Compliance: Provide direct, friendly support to clients to ensure their devices and systems comply with Cyber Essentials and other cybersecurity frameworks.
Account Administration: Set up and maintain client accounts across various platforms, ensuring smooth onboarding and access control.
Consultancy Support: Assist Assure Technical’s consultants in delivering cyber certifications, technical audits, and client projects.

2. Internal Operations, Security & Research

Security Monitoring: Monitor and report internal IT security issues, system performance, and network health to your line manager.
Documentation & Optimisation: Assist with documenting IT processes and standard operating procedures for team-wide use while optimising business systems.
Technology & Threat Research: Actively research new technologies, industry advances, emerging cyber threats, and AI tools to help the business stay ahead.
General Technical Support: Provide technical expertise to other business functions as required, ensuring compliance with current UK IT legislation.

Qualifications, Skills & Attributes

Required Qualifications, Experience & Attributes

Education: 5+ GCSEs at Grade 5/C or above (including Maths & English) plus an A-Level, AS-Level, or BTEC in IT, Computing, or a related technical discipline.
Passion for Cyber: A demonstrable, active interest in IT, networking, and cyber security.
Problem-Solving Mindset: Natural curiosity, a knack for pragmatic troubleshooting, and the drive to dig deep until a solution is found.
Communication & Personability: Clear written and verbal communication skills; confident and patient when dealing with end-users over the phone, online, or face-to-face.
Work Ethic & Integrity: High attention to detail, strong self-motivation, adaptability under pressure, and an alignment with our core values (We Deliver Excellence, We Do the Right Thing, We Work as One).
Technical Skills: Technically adept and a confident user of Microsoft/Google Workspace.

Desirable Qualifications, Skills & Attributes

Relevant IT work experience
IT hobbyist projects
Customer-facing exposure.
Full clean UK Driving Licence.

About Assure Technical

Assure Technical is an award-winning, family-run cybersecurity company based in the Malvern Hills, Worcestershire. We are technical security experts who pride ourselves on making security simple for our expanding B2B client base, ranging from progressive SMEs to corporates.

With over 350 genuine 5-star Trustpilot customer reviews and an overall rating of 5.0*, we are the most trusted cyber partner in the UK. We pride ourselves on offering market-leading solutions and are guided by our core values: We Deliver Excellence, We Do the Right Thing, We Work as One.

You can find out more about what we do at .

Why Join Assure Technical?

Competitive Salary: £18,000 – £23,000 per annum (subject to experience).
Career Pathway & Qualifications: Comprehensive on-the-job training with funded apprenticeship options—including up to a Level 6 Degree Apprenticeship—and specialized cyber security certifications post-probation.
Workplace Perks: Healthcare cash-back scheme (day-to-day treatments, digital health tools, 24/7 virtual GP), tailored personal development plan, 25 days holiday plus Bank Holidays, and a day off for your birthday.
Flexible Working: Hybrid/flexible options available once up to speed in the role and working independently.
Incredible Location & Facilities: Air-conditioned workspace in the Malvern Hills featuring an on-site restaurant, free parking, kitchen, and shower facilities.
Culture: Regular team socials, events, and a supportive, growth-focused environment.

How to Apply

Ready to take your first step toward a rewarding career in cybersecurity with a 5-star team? Please submit your CV and a cover letter explaining your passion for IT and cybersecurity.

Application Deadline: 4th September 2026

Assure Technical is an equal opportunity employer. All applicants must have the right to work in the UK. No agencies, please.

Pay: £18,000.00-£23,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Company pension
Employee mentoring programme
Free parking
On-site parking
Referral programme
Relocation assistance
Sick pay
Work from home

Ability to commute/relocate:

Malvern WR14 3SZ: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

Do you have prior cyber security / infosec project management experience?
Do you have a recognised project management qualification?

Experience:

Technical project management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in ledbury, hef

IT & Cyber Support Trainee (Degree Apprenticeship)

2nd Line Support Engineer

IT & Technical Systems Coordinator

2nd Line IT Engineer

Service Desk Analyst

IT Support Technician

IT Junior

Service Desk Analyst

Internal IT Specialist

IT Helpdesk Support Apprentice

Technical Support & Sustainment Engineer

Service Desk Analyst

Service & Technical Support Engineer

Technical Support Engineer Level II/III – Technology Services (Gloucester)

2nd Line Support Engineer

Technical Support Engineer

IT Support Manager

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Tech Support Manager

IT Infrastructure & Communications Specialist

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