Customer experience leader Work, Jobs in Lee, Ham (with Salaries)

General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Cafe General Manager
Kalm Kitchen Ltd —Fareham
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
7d
Seasonal Colleague - Lee Solent Marine Express
Tesco UK —Lee-on-the-Solent
- £13.28 - £14.55 an hour
- Part-time
- Employee discount
10d
Customer Team Leader
Co-op —Gosport
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
6d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
7d
Costa Barista Maestro - Team Leader
Scoffs —Gosport
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Service Team Member - Overnights
Starling —Southampton
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations Manager - South East & West
Elior UK —Portsmouth
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
9d
General Manager
Powder Monkey Brewing —Gosport
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
8d
Team Leader
Card Factory —Portsmouth
- £13 an hour
- Leadership
13d
General Manager
JRK Restaurants —Portsmouth
- £34,000 a year
- Full-time
- Travel
- Food service
- Leadership
- Annual leave
Quick apply
9d
Retail Shift Lead
Company Shop Group —Southampton
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Events Coordinator - The Vision Centre
CooperVision —Fareham
- Full-time
- Management
- English
- Communication skills
Assistant Manager
Starbucks —Portsmouth
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Fragrance Specialist
Gunwharf Quays —Portsmouth
- Full-time
- Customer service
- Communication skills
Store Manager - Gunwharf Quays Outlet
Marks & Spencer —Portsmouth
- Full-time
- Employee discount
21h
Customer Service Representative - Portsmouth/Fareham
Enterprise Mobility —Portsmouth
- £13.25 an hour
- Weekend availability
- Customer service
- Communication skills
Assistant Store Manager
Gunwharf Quays —Portsmouth
- Full-time
- English
- Employee discount
8d
Regional Manager
Bestway Group —Titchfield
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
2d

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General Manager | REEL Cinema Fareham

Reel Cinemas -
Fareham

Quick apply

Job details

Permanent
£32,000 - £33,000 a year

Benefits

Annual leave
Employee discount

Qualifications

Hospitality
Driving Licence
Customer service
Microsoft Office
Personal Licence
Leadership
Financial acumen
Communication skills

Full job description

Company Introduction

Established in 2001, Reel Cinemas is proud to be one of the UK’s leading family-owned independent cinema chains, with 16 cinemas and 88 screens bringing the magic of the movies to communities across the country. We combine the scale to deliver quality with the independence to stay agile, personal and rooted in local life. In an ever-evolving industry, we lead with ambition, innovation, and clear focus on film-first experiences.

We believe in making cinema-going accessible and enjoyable for everyone. Our cinemas are rooted in their local communities, offering high-quality, great-value family entertainment without compromise. Every site reflects both the community it serves and REEL’s drive for consistently high standards.

What truly sets us apart is our personal touch. We pride ourselves on being approachable, welcoming, and dedicated to outstanding customer service. Our teams go beyond simply showing films – they create moments of connection, joy and lasting memories for our guests. Whether it’s a blockbuster night out, a family-friendly afternoon, or an intimate indie screening, we go the extra mile to make every visit special.

Role Purpose

Are you a dynamic leader with a passion for film, customer service, driving both operational excellence and sales growth? As a General Manager at Reel Cinemas, you’ll take the helm of one of our venues, leading a dedicated team to deliver exceptional guest experiences while ensuring smooth and profitable operations. You’ll not only run a cinema but drive the site’s growth as a flexible event and community venue, maximizing use of our private-hire screen and party room.

Key Responsibilities

Lead the Business

• Take full ownership of your cinema’s performance, driving admissions, revenue, and operational standards.

• Develop and manage budgets, control costs, and report on financial performance.

• Identify and act on opportunities to grow the business and enhance the customer offer.

• Act as a REEL ambassador in the community – building partnerships with local businesses, schools and media, and actively identify, create and deliver sales opportunities through private hires, corporate screenings, kids’ parties, local partnerships and community events.

• Deliver on targets across admissions, spend per head, and event/party-room utilisation.

Deliver Exceptional Experiences

• Champion a welcoming, customer-first culture that creates memorable visits.

• Resolve customer issues with professionalism and care.

• Oversee programming and film scheduling to balance audience appeal and commercial return.

• Design and deliver innovative event packages and experiences that exceed expectations and build repeat business.

Ensure Operational Excellence

• Maintain high standards across health & safety, food hygiene, security, and compliance.

• Ensure competence in projection and technical systems, acting as first-line support and coordinating with central teams to keep the show running.

• Respond effectively to incidents and ensure all staff are trained on emergency procedures.

• Work closely with our Support Centre and fellow managers to share best practice

• Lead and manage opening-phase operations, embedding new SOPs, and ensuring readiness for launch.

Lead and Develop the Team

• Lead in recruitment and onboarding for team members, embedding REEL culture and standards from the bottom up. Deliver regular 1-2-1s, appraisals, and ongoing coaching.

• Build a positive, inclusive culture with fair rotas and clear expectations.

• Inspire and motivate your team to take pride in their work and grow with the business.

What We’re Looking For:

• Proven leadership experience—at least three years in cinema, hospitality, or entertainment venue management.

• Exceptional customer service skills and a commitment to delivering outstanding hospitality.

• Strong commercial and financial acumen, with experience managing budgets and analysing performance data.

• Demonstrated success in sales, business development, or driving event/venue hire revenue.

• Excellent communication and presentation skills.

• Passion for cinema and the wider entertainment industry.

• Experience launching or relaunching a hospitality, leisure or entertainment venue is highly desirable.

• Flexible and adaptable, with a willingness to travel regionally as the role develops.

• Comfortable operating in a fast-paced, customer-facing environment.

• Confident with IT systems and tools (MS Office, AV equipment, POS systems).

• A full, clean driving licence is useful but not essential.

• Additional certifications (First Aid, Food Hygiene, H&S, Personal Licence) are advantageous.

Perks & Benefits

• Competitive Salary

• 28 Days of Annual Leave – Time to recharge and refresh.

• Free Movies & Discounts – Complimentary tickets for you and a guest, plus discounts on snacks and drinks.

• Supportive Workplace Culture – Be part of a passionate, collaborative team that loves what they do.

• Opportunity to shape a flagship new site and influence future openings in the region.

Why Join Us?

At Reel Cinemas, we’re more than just a place to watch films—we’re a community-driven, customer-focused company that’s passionate about creating unforgettable cinema experiences.

As a General Manager at REEL Cinemas, you’ll be at the forefront of REEL’s next chapter: building a great team, embedding a strong local presence, and setting a benchmark for future growth. This is a unique opportunity to combine operational leadership with sales growth and community engagement.

Company Overview

We are a growing cinema circuit anchored in our local communities with a company mission to deliver affordable family entertainment and outstanding customer service without compromising quality.

Pay: £32,000.00-£33,000.00 per year

Quick apply

Refine Your Search

customer experience leader jobs in lee, ham

General Manager | REEL Cinema Fareham

Cafe General Manager

Seasonal Colleague - Lee Solent Marine Express

Customer Team Leader

Customer Service Representative

Costa Barista Maestro - Team Leader

Customer Service Team Member - Overnights

Operations Manager - South East & West

General Manager

Team Leader

General Manager

Retail Shift Lead

Events Coordinator - The Vision Centre

Assistant Manager

Fragrance Specialist

Store Manager - Gunwharf Quays Outlet

Customer Service Representative - Portsmouth/Fareham

Assistant Store Manager

Regional Manager

Service Centre Helpdesk Manager

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