Customer success manager Work, Jobs in Lee, Ham (with Salaries)

Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
2d
Head of Sales & Business Development
Total —Southampton
- £100,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
7d
Business Development Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Customer Success Manager- SEO, AIO & LLM strategies
GeoCale —Havant
- From £32,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Mentoring
- Free parking
Quick apply
8d
Customer Service Advisor
Aerial Direct —Fareham
- £27,100 a year
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
9d
Transaction Manager- Harwoods Portsmouth Audi
Harwoods Group —Portsmouth
- £35,000 - £66,000 a year
- Full-time
- Bilingual
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10h
Business Development Manager
OrderYOYO —Portsmouth
- Sales
- Restaurant
Quick apply
Client Relationship Manager
HardHats —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Salesforce
- Organisational skills
- Financial services
- Free parking
Quick apply
1d
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
1d
Business Development Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Business development
- Project management
- Travel
- Annual leave
- Sick pay
Regional Sales Manager
OrderYOYO —Southampton
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
13d
Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth
New Balance —Portsmouth
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
Store Manager
Piglet in Bed —Portsmouth
- Up to £34,000 a year
- Part-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Store Manager - Portsmouth
ASICS —Portsmouth
- Management
- Customer service
- Supervising experience
Quick apply
Trading Manager - Lake Isle of Wight
Morrisons —Sandown
- Hospitality
- Team management
- Employee discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southsea
- £3,800 a month
- Full-time
- Sales
Quick apply
Store Manager
Lidl —Portchester
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
2d
Graduate Management Trainee - Portsmouth
Enterprise Mobility —Portsmouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer and Trading Manager - Nightshift
Sainsbury's —Fareham
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
8d
L'Oréal Luxe Multi-Brand Skin Expert, John Lewis Southampton (37.5 Hours)
l'Oréal —Southampton
- Full-time
- Merchandising
- Administrative experience
- Leadership
- Annual leave
- Referral programme
Quick apply

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Service Centre Helpdesk Manager

KBS Maritime Ltd
Portsmouth

Apply Now

Job details

Full-time
£40,000 - £44,000 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Performance management
Root cause analysis
Help desk

Full job description

Location: HM Naval Base, Portsmouth (HMNBP)

Service Area: Service Delivery

Hours of Work: 37 hours per week

Salary: £40,000 to £44,000

What you will be doing:

The Service Centre Helpdesk Manager role sits within the Service Delivery function and is accountable for the leadership, performance and operational delivery of the Service Centre Helpdesk capability, including the management of a 24/7 helpdesk service.

The role will line manage the Service Centre Helpdesk Operative team, providing clear direction, coaching and performance management, while acting as the primary escalation point for service issues and stakeholder engagement relating to helpdesk delivery.

Other responsibilities will include:

Delivery of all contractual requirements relating to the Service Centre / Helpdesk capability.
Direct line management of the Service Centre Operative team, including performance reviews, training, development and absence management.
Managing a 24/7 helpdesk capability, including rota planning/cover, handovers, and out-of-hours escalation to ensure continuous service availability.
Ensuring service requests are received, prioritised, scheduled and managed in line with contract definitions, SLAs and KPIs.
Providing operational oversight of the CAFM system, ensuring work orders are accurately created, progressed, updated and closed.
Acting as the point of escalation for complex service issues, customer complaints and operational risks.
Managing customer communications and feedback for the Service Centre / Helpdesk, including proactive updates, capturing and analysing feedback, and driving actions to improve customer satisfaction.
Reviewing and authorising extension requests, exceptions and non-standard activities in line with approved processes.
Monitoring service performance, identifying trends, risks and opportunities for improvement.
Producing, reviewing and presenting performance reports to internal stakeholders and the customer as required.
Leading and delivering service improvement activities including process reviews, root-cause analysis, implementation of corrective actions, and measuring benefits.
Driving continuous improvement, standardisation and error-proofing across service centre processes.
Ensuring compliance with all governance, security and information management requirements.

What you will bring:

Proven experience managing a service centre, helpdesk or customer service operation.
Experience of line managing teams in a fast-paced service delivery environment.
Strong understanding of contractual service delivery, SLAs and KPIs.
Experience using CAFM or similar service management systems.
Strong reporting, analytical and performance management capability.
Proficiency in Microsoft Excel, Word and reporting tools.
Excellent communication, problem-solving and decision-making skills.

About you:

Ability to lead, motivate and develop a high-performing Service Centre team.
Confident in ensuring all helpdesk activities meet contractual and customer expectations.
Skilled building strong working relationships with Team Leaders, operational managers and customers.
Customer-focused while balancing operational priorities.
Proactively identify and address performance or process issues.
Capable of embedding a culture of accountability, collaboration and continuous improvement.

You’ll get:

A competitive salary
25 days holiday plus bank holidays
Holiday purchase scheme, following successful completion of probation period
Early finish on a Friday
Discretionary company bonus scheme
Enhanced pension scheme – employee contribution 4% and company contribution 6%, or the employee can increase their contribution to 6% and company contribution 8%
Life assurance x 4 (subject to scheme T&C’s)
Access to our internal benefits and discounts programme for all colleagues
Cycle to work scheme
Group income protection
Flexible parental benefits (if applicable)
Free parking onsite
Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.
Continued professional career development
Kudos reward opportunities (internal achievements scheme)
Occupational Health & Wellbeing Services
20% off entry into the Historic Dockyard

Application process:

Applications are urged to apply prior to the advertising closing date of 16th June 2026.

Background checks & security

Please note that due to the nature of the site we are based on and the work carried out, once offered we carry out a number of pre-employment checks which include UKSV clearance applications – you will need to be eligible for this and willing to go through the process. For more information, please speak with the Talent & Recruitment team.

About us:

At KBS Maritime, we’re not just another company – we’re an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty’s Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.

With almost two-thirds of the Royal Navy’s surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that’s unlike any other.

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK’s National Defence and Security. But it’s not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.

KBS Maritime is committed to building a diverse workforce and fostering an inclusive workplace. We welcome applications from individuals of every social or cultural background, age, gender, ability, sexual orientation, and belief.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please contact [email protected]

Apply Now

Refine Your Search

customer success manager jobs in lee, ham

Service Centre Helpdesk Manager

Head of Sales & Business Development

Business Development Manager

Customer Success Manager- SEO, AIO & LLM strategies

Customer Service Advisor

Transaction Manager- Harwoods Portsmouth Audi

Business Development Manager

Client Relationship Manager

Business Development Manager (Defence Sales - Maritime)

Business Development Manager

Regional Sales Manager

Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth

Store Manager

Store Manager - Portsmouth

Trading Manager - Lake Isle of Wight

JUNIOR SALES ADVISOR

Store Manager

Graduate Management Trainee - Portsmouth

Customer and Trading Manager - Nightshift

L'Oréal Luxe Multi-Brand Skin Expert, John Lewis Southampton (37.5 Hours)

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