Complaints handling Work, Jobs in Leeds, Eng (with Salaries)

Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
Customer Experience Advisor
Novuna —Leeds
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Office Administrator
Sulzer —Leeds
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
- Annual leave
- Employee assistance programme
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Customer Representative
Allianz —Leeds
- £27,007.50 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Communication skills
- Employee discount
10d
Contract Administrator
Sureserve —Leeds
- £27,976 a year
- Monday to Friday
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
7d
Administrative Officer - B3 QSL & Matron Support
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
14d
Complaints Business Partner
Yorkshire Building Society —Bradford
- Up to £45,000 a year
- Analysis skills
- Communication skills
1h
Complaints Customer Service Advisor - Dearne
Angard Staffing —Barnsley
- £13.93 an hour
- Temporary
- Word processing
- English
- Data entry
- Annual leave
6d
Member Services Advisor
Leeds Credit Union —Leeds
- Up to £24,848.70 a year
- Part-time
- Databases
- Maths
- Financial services
- Life insurance
- Sick pay
Quick apply
Department Manager
RNL Residential Ltd —Leeds
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
13d
NOC Response Coordinator (Evening Shift)
OCU Group —Leeds
- Full-time
- CRM software
- Continuous improvement
- Communication skills
Quick apply
3d
Operational Support Officer
HM Courts and Tribunals Service —Micklegate
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Travel
- Annual leave
1h
Compliance Officer
The Wilberforce Trust —York
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Continuous improvement
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
3h
Receptionist
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Continuous improvement
- Front desk
- AI
Quick apply
8d
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
14d
Night Auditor
Marriott Leeds —Leeds
- £13.87 an hour
- Weekend availability
- Bar
- Hotel
- Front desk
Quick apply
13d
Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
5h
Customer Quality Specialist
ICON Product Quality and Consumer Services —Leeds
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
Quick apply
9d
Complaints Administrator (3 month FTC)
Zenith —Leeds
- £26,215.15 a year
- Communication skills
- Banking
- Free parking
- Annual leave
14d

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Premium Support Advisor

Evri -
Leeds

Apply Now

Job details

Full-time
Up to £27,000 a year

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Premium Support Advisor

Location: Leeds (Hybrid)
Contract Type: Permanent
Salary: Up to £27,000 per annum

Shift Pattern

This role operates on a 3-week rotational pattern:
Week 1

Monday to Friday
08:00 - 16:30

Week 2

Monday to Friday
09:30 - 18:00

Week 3

Monday to Saturday
08:00 - 16:30
One weekday off on a rota basis

About the Role
We're looking for talented Premium Support Advisors to join our team and help deliver an outstanding customer experience.
In this role, you'll provide a high-quality, telephone-based service, taking ownership of customer enquiries and resolving issues quickly, professionally, and with empathy. You'll investigate delivery and parcel-related concerns, handle complaints and escalations, and ensure customers receive the best possible support at every stage of their journey.
You'll also manage high-priority CEO and Executive escalations, requiring exceptional attention to detail, professionalism, and customer care.
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, taking ownership, and making a real difference for customers.

What You'll Be Doing

As a Premium Support Advisor, you'll:

Deliver exceptional telephone-based customer service, resolving customer queries wherever possible at first contact.
Take ownership of complaints and escalated cases, ensuring fair and timely resolutions.
Manage sensitive and high-profile CEO and Executive customer escalations with professionalism and care.
Investigate parcel and delivery enquiries from start to finish, using all available systems and resources.
Work confidently in a busy contact centre environment, maintaining professionalism and confidentiality.
Use multiple systems to process transactions accurately and efficiently.
Identify root causes of issues and recommend solutions to reduce repeat contacts.
Maintain accurate CRM records and provide proactive customer updates within agreed service levels.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors, and our ParcelShop network.
Support team objectives, helping to achieve KPIs, SLAs, and continuous improvement initiatives.

What We're Looking For

We're keen to hear from people who have:

Excellent written and verbal communication skills.
Strong customer service experience, ideally within a contact centre environment.
A professional and confident telephone manner with excellent listening skills.
Strong problem-solving and decision-making abilities.
High levels of accuracy and attention to detail.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Resilience and the ability to remain calm under pressure, particularly when handling complaints and high-stakes customer issues.
The ability to work independently while also contributing positively as part of a team.
A customer-focused mindset with a genuine passion for delivering great service.

Ready to Apply?
If you're looking for an opportunity where you can make a real impact, develop your skills, and be part of a supportive team, we'd love to hear from you.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

complaints handling jobs in leeds, eng

Premium Support Advisor

Customer Experience Advisor

Office Administrator

Multichannel Cx Agent

Customer Representative

Contract Administrator

Administrative Officer - B3 QSL & Matron Support

Complaints Business Partner

Complaints Customer Service Advisor - Dearne

Member Services Advisor

Department Manager

NOC Response Coordinator (Evening Shift)

Operational Support Officer

Compliance Officer

Receptionist

Complaints Manager

Night Auditor

Head of Aftersales

Customer Quality Specialist

Complaints Administrator (3 month FTC)

I want to receive the latest job alerts for complaints handling in leeds, eng

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